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12 Posts

05-24-2017

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Re: moto g5 plus wifi calling?

2017-07-17, 17:31 PM

My carrier is VZW, have wifi calling whenever aon wifi, but lose my 4G signal.

Can't go into settings and disable wifi calling.

Moto says VZW issue, VZW says Moto issue

At home, have weak wifi signal, so calls are sketchy, to make clear calls, have to turn off wifi, then have strong 4G signal

A pain, hate to do it, but may get rid of moto G5 Plus. Brand new phone, shame.(Is unlocked, so vzw uses that as an out)

 

Any suggestions appreciated

 

Bob

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5279 Posts

10-05-2016

United States of America

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  • Message 32 of 58

Re: moto g5 plus wifi calling?

2017-07-20, 13:28 PM

Hi BobW2,

 

 May I know why you can't disable wifi calling? Can you elaborate? Thanks.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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12 Posts

05-24-2017

United States of America

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Re: moto g5 plus wifi calling?

2017-07-20, 13:51 PM

You can, but you must disable all WiFi, and use Data only.

 

There is no way to disable wifi calling only

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5 Posts

05-30-2017

United States of America

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Re: moto g5 plus wifi calling?

2017-07-20, 19:18 PM

Bob,

 

The phone will default to WIFI whenever the WiFi is connected.  It will not pull data from 2 sources.  If WiFi is connected, your 4G data is not.  That is true of virtually all phones.  If your home WiFi is that bad, maybe get the internet fixed or quit using it on your phone.  If you forget your WiFi network, it will quit connecting to it.  Motorola doesn't seem to be very helpful in these forms, so I don't see them directing you to the menu to disable wifi calling, but they might prove me wrong.

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40 Posts

07-22-2011

United States of America

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Re: moto g5 plus wifi calling?

2017-07-21, 13:28 PM

Like others - I can find no place to turn this on with my unlocked, non-branded 5G plus.  My provider is Cricket (AT&T) - which now has wifi calling and states:

 

 

"Wi-Fi Calling is currently available on select Cricket devices. If you currently have a Wi-Fi-capable device and a Cricket mobile number, Wi-Fi Calling is available to use. To set up Wi-Fi Calling, simply follow the instructions in your phone's settings. Your connection is automatic after initial setup. Wi-Fi Calling can be disabled at any time by toggling it off in your device settings. "

 

https://www.cricketwireless.com/support/apps-and-services/wifi-calling/customer/wifi-calling.html

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40 Posts

07-22-2011

United States of America

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  • Message 36 of 58

Re: moto g5 plus wifi calling?

2017-07-21, 16:19 PM

Since I couldn't find any settings I wanted to see if perhaps wifi calling worked on the 5g plus by default.  Turned on airplane mode and tried making a call.  Got a response - turn off airplane mode to make a call.

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5 Posts

05-30-2017

United States of America

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  • Message 37 of 58

Re: moto g5 plus wifi calling?

2017-07-21, 18:26 PM

Did you turn on the WIFI after turning on airplane mode?  By default, airplane mode is no WIFI and no LTE until you manually override.

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40 Posts

07-22-2011

United States of America

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Re: moto g5 plus wifi calling?

2017-07-21, 19:03 PM
Yes - just tried it again to make sure. Same result.
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60 Posts

12-18-2012

United States of America

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  • Message 39 of 58

Re: moto g5 plus wifi calling?

2017-07-21, 21:25 PM

I gather, like ATT proper, WiFi calling isn't available on just any unlocked WIFI calling capable phone:

"Wi-Fi Calling is currently available on select *Cricket* devices."

 

My emphasis on Cricket. 

 

 

 

 

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1 Posts

08-03-2017

United States of America

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  • Message 40 of 58

Re: moto g5 plus wifi calling?

2017-08-03, 14:35 PM

Does anyone know how to enable WiFi calling on Canadian carriers like Fido or Rogers?

 

Just purchased an XT1687 but there is no option to enable WiFi calling.

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