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numba_33
Paper Tape
Posts: 4
Registered: ‎11-18-2018
Location: US
Views: 11,502
Message 2 of 55

"Invalid SIM CARD" for Moto G5 Plus after Android 8.1 update.

Hello there. Approximately a week after updating my Moto G5 Plus from Android 7 to Android 8.1, I have been getting an error message saying "Invalid SIM Card" on my device. I have tried restarting, shuttng the power off and on, and removing the SIM card and reinsertting it, but I still get the same error message. Please help me out as I can not receive calls or text messages due to this error.

gernote
Fanfold Paper
Posts: 3
Registered: ‎11-17-2018
Location: DE
Views: 11,471
Message 1 of 55

After Update from Android 7.1 to 8.1 SIM-Card Provider unknown

First, I apologize for my bad English

 

Hallo, I have the following problem:

after the update 7.1 to 8.1 on my Moto g5, I see in the hands-free of my comand online (mercedes) sim1 and not the mobile operator.

In settings / network / SIM_Karte / SIM1  I see mobile operators "unknown".
Telephoning works, as does the Internet.

'Recovery' from the Boot Mode Selection Menu was also unsuccessful.
According to mobile operators, there are no compatibility issues with the SIM card and Android 8.1
Mercedes also has no problems with the new Bluetooth in Android 8.1.
Who can help?

Does somebody has any idea?

 

Porphyrius
Bit Torrent
Posts: 1,237
Registered: ‎10-16-2018
Location: GB
Views: 11,443
Message 3 of 55

Re: "Invalid SIM CARD" for Moto G5 Plus after Android 8.1 update.

Try resetting the Network settings,

 

Some videos here to help,

 

https://www.youtube.com/results?search_query=moto+g5+plus+reset+network+settings

 

numba_33
Paper Tape
Posts: 4
Registered: ‎11-18-2018
Location: US
Views: 11,439
Message 4 of 55

Re: "Invalid SIM CARD" for Moto G5 Plus after Android 8.1 update.

Thanks for the suggestion. I just did a reset of the network, rebooted my device and still get the same Invalid SIM Card message.

Porphyrius
Bit Torrent
Posts: 1,237
Registered: ‎10-16-2018
Location: GB
Views: 11,435
Message 5 of 55

Re: "Invalid SIM CARD" for Moto G5 Plus after Android 8.1 update.

Sometimes booting in and out of Safemode like on a PC can work to clear these things.

 

 

 

https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/116299/p/30,6720,10165

 

What I can tell you is that not only with MotoPhones but other Android phones I've had after an O/S update I've had to backup my phone/s and do a Factory restore/reset and this clean installs the updates instead of it just replacing the present O/S if wiping the Cache Partition doesn't work,

 

https://forums.lenovo.com/t5/Moto-G5S-Moto-G5S-Plus/Moto-g5-plus-software-update-crashed-phone/m-p/4...

 

PITB (Pain In the bum)but sometimes has to be done Smiley Sad

 

 

numba_33
Paper Tape
Posts: 4
Registered: ‎11-18-2018
Location: US
Views: 11,423
Message 6 of 55

Re: "Invalid SIM CARD" for Moto G5 Plus after Android 8.1 update.

Once again, thanks for the suggestion. I did a factory reset and I'm in the middle of restoring the apps I had backed up to the cloud. I noticed I once again received the Invalid SIM Card error a few minutes after the phone briefly connected to my mobile network.

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Porphyrius
Bit Torrent
Posts: 1,237
Registered: ‎10-16-2018
Location: GB
Views: 11,421
Message 7 of 55

Re: "Invalid SIM CARD" for Moto G5 Plus after Android 8.1 update.


@numba_33 wrote:

Once again, thanks for the suggestion. I did a factory reset and I'm in the middle of restoring the apps I had backed up to the cloud. I noticed I once again received the Invalid SIM Card error a few minutes after the phone briefly connected to my mobile network.


Darn.It seems a bit unlikely that a software update would damage a Sim-Card but I suppose it could happen.

 

See if this page helps,

 

https://www.techbout.com/no-sim-card-installed-android-phone-15494/

numba_33
Paper Tape
Posts: 4
Registered: ‎11-18-2018
Location: US
Views: 11,340
Message 8 of 55

Re: "Invalid SIM CARD" for Moto G5 Plus after Android 8.1 update.

For anyone that cares, I solved this issue by contacting my service provider and undergoing some tech support. Please dismiss my initial message as nothing else is needed to sovle my inital issue.

gernote
Fanfold Paper
Posts: 3
Registered: ‎11-17-2018
Location: DE
Views: 11,271
Message 9 of 55

Re: After Update from Android 7.1 to 8.1 SIM-Card Provider unknown

1-Mobilfunkanbieter.jpg2-Netzbetreiber.jpg3-Bluetooth.jpg4-Comand online.jpg5-SIM_Karte.jpg

Senior MotoAgent
Senior MotoAgent
Posts: 1,034
Registered: ‎10-08-2015
Location: IN
Views: 11,149
Message 10 of 55

Re: "Invalid SIM CARD" for Moto G5 Plus after Android 8.1 update.

Hi,

 

We appreciate your workaround & helping each other to resolve the reported SIM card error issue.

 

Request you to try these below checkpoints & let us know.

 

1. Remove the SIM card in your device.

2. Tap on Settings>>Apps & notifications>>App info>>SIM ToolKit>>Storage>>Clear Data.

3. Reboot the device.

4. Insert the SIM card.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

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