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JennaP
Paper Tape
Posts: 1
Registered: ‎01-09-2019
Location: US
Views: 559
Message 31 of 37

Re: "Invalid SIM CARD" for Moto G5 Plus after Android 8.1 update.

This topic should not be marked solved.  I have tried everything suggested and am still getting "Invalid SIM Card."

 

Error started out intermittently in November and a week ago permamanetly.  I've rebooted about a thousand times, cleared the cache, factory reset, even had Boost (Sprint) send me a brand new SIM card.

 

Same "Invalid SIM Card"

 

I need to be able to make actual phone calls with my phone. Anyone know if a real fix being worked on?

 

lugnuts
What's DOS?
Posts: 1
Registered: ‎01-12-2019
Location: US
Views: 512
Message 32 of 37

Re: "Invalid SIM CARD" for Moto G5 Plus after Android 8.1 update.

I started having this issue last night when I restarted my phone. it was working fine then I restarted it and after 2 minutes I get "invalid SIM card" tried everything in this thread and nothing has worked. even tried making a phone call and after hanging up it went back to invalid.

 

Come on Lenovo this issue is all over the internet with no solution from you. its ovbiously a software issue and in most cases it started after the 8.1 update., could the issue be with your 8.1 update? maybe send out a software update that actually fixes the problem

bhspam
Paper Tape
Posts: 2
Registered: ‎01-15-2019
Location: US
Views: 472
Message 33 of 37

Re: "Invalid SIM CARD" for Moto G5 Plus after Android 8.1 update.

I am also having this issue. I updated to 8.1 and then a week later started getting Invalid SIM card errors. I went and bought a new SIM card and swapped it out with Sprint. It has worked for a month and now I am getting the Invaild SIM card errors again. I have rebooted 20 times. The phone will connect to the spirint network for about 4 minutes and text will come in and then I will get the error message Invalid SIM and I will loose all connection to the network until I reboot the phone again. The SIM card can connect and work but not longer the 4 minutes. I really cant trust this phone to work reliably. I found a bunch of people complaining about this issue but I have not found a single person who has said they figure out a fix. This seems like a software bug in Android 8.1 but I can not find any confirmation from Motorolla. Anyone have any information? Is this a software bug should I just give up and get rid of the phone?

BillWeW
Paper Tape
Posts: 2
Registered: ‎01-23-2019
Location: US
Views: 397
Message 34 of 37

Re: "Invalid SIM CARD" for Moto G5 Plus after Android 8.1 update.

My phone updated to android 8.10 about a month ago and I recently started having the "Invalid SIM" problem. I have a G5S+. I tried many different fixes that I found on the Web and nothing seemed to work. After talking to my Sprint service provider it started working by using this procedure.

1. Reset the carrier/network by entering the phone code listed in this link.

 

https://goo.gl/5L73yf

 

2. As soon as it reboots, in Carrier settings, update the PRL.

3. Once that is completed, in Carrier settings, update device config.

It seems that if I remove the SIM and put it back in I start having the invalid SIM problem again, but this is an easy quick fix.

bhspam
Paper Tape
Posts: 2
Registered: ‎01-15-2019
Location: US
Views: 389
Message 35 of 37

Re: "Invalid SIM CARD" for Moto G5 Plus after Android 8.1 update.

This seems to correlate with the way that I was able to fix my phone. For me I moved my number to another spare phone that I had and then moved the number back to my phone. This process likely reset the sprint network fixing the issue. The first time that I had this issue I bought a new SIM card and moved the phone over to the new sim which fixed the issue (again likely that it reset the network settings). I am not sure what causes the issue but there is definately an issue with the G5plus software on sprint. So far for me this has been a once a month issue.

 

I am bookmarking your answer and will try if I have the issue again.

stygianumbra
What's DOS?
Posts: 1
Registered: ‎01-23-2019
Location: US
Views: 365
Message 36 of 37

Re: "Invalid SIM CARD" for Moto G5 Plus after Android 8.1 update.

I have a Moto G5 plus on T-Mobile and a Moto G5S plus on Sprint. Just received a system update on the Sprint G5S plus which after restarting had the "no sim card" error. After removing the sim card and cleaning it with a cotton swab the phone detected the card and had proper Sprint carrier identification,  *#*#72786#*#* reprogrammed it to a successfully working state. No problems with T-Mobile G5 plus yet.

mari1993
What's DOS?
Posts: 1
Registered: ‎01-24-2019
Location: US
Views: 333
Message 37 of 37

Re: "Invalid SIM CARD" for Moto G5 Plus after Android 8.1 update.

Me too
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