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PKS111
Paper Tape
Posts: 1
Registered: ‎03-18-2019
Location: GB
Views: 597
Message 1 of 2

why don’t my Moto g5 contacts show in car?

I have a Moto G5 which paired with my Bmw 3 series (2014) and showed my contacts ok for calls. The 3 series didn’t have the option of Bluetooth music.
I changed my car to a 4 series (2015) which also has functionality to Bluetooth music which works fine. But the problem I have is the contacts do not show any more.
I have updated software in the car, my phone has the latest android software 8.1 but I still have the same issue. I have enabled both contacts and media in idrive Bluetooth settings, tried unpairing and pairing several times but still cannot see my contacts. It’s states no records available when I try and view contacts in idrive. I tried calling bmw tech help desk and all they could suggest was to upgrade the car /idrive software. They also stated that the moto 5 is not on their list of compatibile phones. But I challenged this as it worked in the 3 series although it was not on that list either.

(I have 2 contact apps on my phone ( both look similar with blue background and a white silloute)

My contacts are saved to my google account as default).

Can anyone help please?

 

Senior MotoAgent
Senior MotoAgent
Posts: 5,743
Registered: ‎12-04-2017
Location: IN
Views: 523
Message 2 of 2

Re: why don’t my Moto g5 contacts show in car?

Hi PKS111,

 

Thanks for reporting, let me try to help. Just to narrow down—please remove the 'duplicate contact app' from your device > unpair the device from your Car > perform 'Clear Cache/Data' on the 'Bluetooth' app (Settings > apps & notification > three dots > show systems files > Bluetooth > storage > Clear Data/Cache) > reboot your device.

 

Now, before pairing > make sure your device is up to date > Play Store is updated to the latest version available > Car Bluetooth systems are updated to the latest version > try pairing your device and let us know if this helps?

 

Do let us know if you have any questions?

 

Regards,

Swaraj

Moto Support

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