03-18-2019 03:04 PM
I have a Moto G5 which paired with my Bmw 3 series (2014) and showed my contacts ok for calls. The 3 series didn’t have the option of Bluetooth music.
I changed my car to a 4 series (2015) which also has functionality to Bluetooth music which works fine. But the problem I have is the contacts do not show any more.
I have updated software in the car, my phone has the latest android software 8.1 but I still have the same issue. I have enabled both contacts and media in idrive Bluetooth settings, tried unpairing and pairing several times but still cannot see my contacts. It’s states no records available when I try and view contacts in idrive. I tried calling bmw tech help desk and all they could suggest was to upgrade the car /idrive software. They also stated that the moto 5 is not on their list of compatibile phones. But I challenged this as it worked in the 3 series although it was not on that list either.
(I have 2 contact apps on my phone ( both look similar with blue background and a white silloute)
My contacts are saved to my google account as default).
Can anyone help please?
03-19-2019 04:17 AM
Thanks for reporting, let me try to help. Just to narrow down—please remove the 'duplicate contact app' from your device > unpair the device from your Car > perform 'Clear Cache/Data' on the 'Bluetooth' app (Settings > apps & notification > three dots > show systems files > Bluetooth > storage > Clear Data/Cache) > reboot your device.
Now, before pairing > make sure your device is up to date > Play Store is updated to the latest version available > Car Bluetooth systems are updated to the latest version > try pairing your device and let us know if this helps?
Do let us know if you have any questions?