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ronbozarth
Paper Tape
Posts: 2
Registered: ‎08-04-2018
Location: US
Views: 314
Message 2 of 3

won't load sms

when i receive a picture text or a text from an iphone the message gets stuck "downloading". sometimes it helps if i turn off the wifi, but not always

ronbozarth
Paper Tape
Posts: 2
Registered: ‎08-04-2018
Location: US
Views: 314
Message 1 of 3

moto g5 plus won't download sms messages

when i receive a multi-media message it just says "downloading". also most messages sent from iphones do this. help?

 

Post merged into a running thread-Sandip

Senior MotoAgent
Senior MotoAgent
Posts: 1,640
Registered: ‎03-04-2016
Location: IN
Views: 214
Message 3 of 3

Re: won't load sms


@ronbozarth wrote:

when i receive a picture text or a text from an iphone the message gets stuck "downloading". sometimes it helps if i turn off the wifi, but not always


Hi ronbozarth,

 

If you had an iPhone previously then you have to go to https://selfsolve.apple.com/deregister-imessage/ and put your phone number to deregister from imessage and test again to see if it helps.

 

Thanks
Sandip

Moto Support

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