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5418 Posts

07-12-2014

United States of America

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  • Message 11 of 18

Re: Apps continuously crashing and updates not installing on Moto g5s

2018-04-24, 19:34 PM

Do you have an SD card installed on your phone? How is it formatted? Internal or portable? Have you tried unmounting it and testing the phone without the SD card?

 

Regards,

JM

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10 Posts

07-01-2014

United Kingdom of Great Britain and Northern Ireland

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  • Message 12 of 18

Re: Apps continuously crashing and updates not installing on Moto g5s

2018-04-25, 9:22 AM

 JM

 

Thank you for your update.

 

I was going to add an update myself today about the SD card!

 

I do have an 32 GB SD card installed as an internal drive.

 

As I have said, I have removed the apps that are continuously crashing, some I have re-installed, others simply show as "Downloading" when I try to reinstall from the Google App store but never complete.

 

Two apps that I have reinstalled can be moved to the internal SD card, however if I try to more them I get the following error message:

 

Couldn't move app. Internal error.

 

I will power down the phone, remove the SD card, power it back up and see if that makes a difference.

 

I will run it like that for a couple of days and let you know.

 

Kind regards,

 

Lee

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10 Posts

07-01-2014

United Kingdom of Great Britain and Northern Ireland

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  • Message 13 of 18

Re: Apps continuously crashing and updates not installing on Moto g5s

2018-04-26, 8:34 AM

Hi JM

 

Just a quick update for you as it has been 24 hours since I removed the SD card.

 

The phone's performance is greatly improved, all the updates for the apps on the phone have updated without problem and two of the apps originally moved to the SD card that I removed because they kept crashing that would no reload with the SD card inserted have now been downloaded in to the system memory.

 

I haven't yet deleted the SD memory card from the system, would you recommend doing that and replacing the current SD card with a new one?

 

As there appears to be read/write issues with the current SD memory card, reformatting it and trying it again is unlikely to be successful, and if it successful is it is likely to be a short-tem fix before it fails again rather than a long term resolution.

 

Kind regards,

 

Lee

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448 Posts

12-19-2017

United States of America

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  • Message 14 of 18

Re: Apps continuously crashing and updates not installing on Moto g5s

2018-04-26, 12:43 PM

Just chiming in here, but I personally wouldn't recommend configuring the external SD card as internal memory. I realize that if you have a 32GB version of this phone, that it may be tempting to do that, but the very problem you're encountering is the reason why it's not really advisable to do it. It's safer and more reliable to simply configure and use the external SD card as external storage.

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50 Posts

01-17-2015

India

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  • Message 15 of 18

Re: Apps continuously crashing and updates not installing on Moto g5s

2018-04-27, 7:32 AM
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5418 Posts

07-12-2014

United States of America

925 Signins

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  • Message 16 of 18

Re: Apps continuously crashing and updates not installing on Moto g5s

2018-05-02, 17:24 PM

 wrote:

Hi JM

 

Just a quick update for you as it has been 24 hours since I removed the SD card.

 

The phone's performance is greatly improved, all the updates for the apps on the phone have updated without problem and two of the apps originally moved to the SD card that I removed because they kept crashing that would no reload with the SD card inserted have now been downloaded in to the system memory.

 

I haven't yet deleted the SD memory card from the system, would you recommend doing that and replacing the current SD card with a new one?

 

As there appears to be read/write issues with the current SD memory card, reformatting it and trying it again is unlikely to be successful, and if it successful is it is likely to be a short-tem fix before it fails again rather than a long term resolution.

 

Kind regards,

 

Lee


Hello Lee,

 

Internetpilot said it all in his post. In a nutshell; if the SD card is formatted as internal, you can't remove it from the phone and use it in another device. It is encrypted and only your phone can read it. If you reset your phone and forget to clean off card first, data is lost as encryption key was erased from phone. Phone crashes hard and requires a reset, same thing.

 

Personally, I format my SD card as portable, especially since I only use it for pictures, videos, and other media files. The only reason to ever consider internal format is if you run out of room for apps. Internal is also hard on the cards. Lots of data corruption.

 

Regards,

JM

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10 Posts

07-01-2014

United Kingdom of Great Britain and Northern Ireland

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  • Message 17 of 18

Re: Apps continuously crashing and updates not installing on Moto g5s

2018-07-23, 13:23 PM
Sorry for the delay in posting!

It has now been a few weeks since I replaced the SD card and, as advised, formatted it as a portable storage device and it has been working perfectly.

Thank you for your assistance, this issue is now closed.

Kind regards,

Lee
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2782 Posts

03-04-2016

India

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  • Message 18 of 18

Re: Apps continuously crashing and updates not installing on Moto g5s

2018-07-24, 10:02 AM

 wrote:
Sorry for the delay in posting!

It has now been a few weeks since I replaced the SD card and, as advised, formatted it as a portable storage device and it has been working perfectly.

Thank you for your assistance, this issue is now closed.

Kind regards,

Lee

Hi LeeF,

 

Thanks for writing us back,

 

Glad to hear that it is working fine.

 

Thanks
Sandip

Moto Support



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