Battery starts decreasing on charging.

[DogMom09]

Same here.

[DogMom09]

Screenshot of battery usage. You can clearly see where the battery decreases and then drastically spikes from zero to almost full in the blink of an eye (aka me unplugging it).

[pritam7547]

moto g5s plus Battery starts decreasing on charging plz help

[DogMom09]

This morning when I took my phone off charge, it got stuck in "shutting off" mode because it thought it had zero battery. When I turned it back on, it said it was back to 99%. Proof that it's not possible to go from 0% to 99% in two minutes, and for some reason my phone can never be at 100% anymore.  This is a huge deal.  I purchased this phone. A month ago and this is not acceptable. I can only attach one screenshot at a time so I made a collage. 

[Kabir21]

DogMom!

As you may have read the thread which I started regarding Battery issues.

I faced similar problem like the one you're facing right now.

Battery decreases on charging

Spikes in battery stats

Sudden jump in battery percentage on unplugging charger

Battery never charges to 100% always stuck at 99%

This all problem occurs due to faulty battery.

No point of wasting time here.

Mods/agents don't reply on battery issues. They only reply on petty issues.

So replace your phone while you can otherwise look for Moto service center in your vicinity.

[DogMom09]

Thank you for your response and sharing your experience. I'm new to forums so I'm not sure the best way to post. I did see some previous posts about battery decreasing on charge, but thought multiple threads would cause them to take notice. Maybe I was wrong. It's kind of bittersweet to know others are having the same problem; on one hand I'm glad I'm not crazy, but on the other it makes me highly disappointed in Moto/Lenovo and I regret purchasing a phone I'm stuck with.

[AlphaDog]

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DogMom09 wrote:

Thank you for your response and sharing your experience. I'm new to forums so I'm not sure the best way to post. I did see some previous posts about battery decreasing on charge, but thought multiple threads would cause them to take notice. Maybe I was wrong. It's kind of bittersweet to know others are having the same problem; on one hand I'm glad I'm not crazy, but on the other it makes me highly disappointed in Moto/Lenovo and I regret purchasing a phone I'm stuck with.

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All brands of phones have a certain percentage that have problems. If there are multiple threads on an issue it has an opposite affect - no one at Moto can tell the scale of a problem (if there is one). One thread with many posts has a better effect at getting attention then invidividual threads that look alike.

Many people post about poor,  and if troubleshooting is done, is usually due to environment (apps, signal, usage) but your problem appear s to be different. 

Have you tested in safe mode or tried a reset?

If you did a factory data reset and tested BEFORE installing or restoring ANY apps, and problem persists, then service/repair/replace is next step.

Here are some great troubleshooting videos that cover safe mode, cache clear, and factory reset. Try these suggestions and let us know

https://forums.lenovo.com/t5/Motorola-Owner-s-Blog/The-DIY-Movement-why-not-for-your-phone/ba-p/3375...

[DogMom09]

Thank you for your response and advice. Since I've had multiple problems with this phone, when I reached out to Moto/Lenovo for issues with my camera, they instructed me to do a factory reset at that time - which I did. 

When I contacted them again about my battery issue, screen brightness, poor video audio quality they told me to factory reset it and attached a link to forums. So here I am! Evidently factory reset is their answer to everything. I don't have time to constantly be setting up my phone from scratch, and that's not a permanent solution. 

[AlphaDog]

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DogMom09 wrote:

Thank you for your response and advice. Since I've had multiple problems with this phone, when I reached out to Moto/Lenovo for issues with my camera, they instructed me to do a factory reset at that time - which I did. 

When I contacted them again about my battery issue, screen brightness, poor video audio quality they told me to factory reset it and attached a link to forums. So here I am! Evidently factory reset is their answer to everything. I don't have time to constantly be setting up my phone from scratch, and that's not a permanent solution. 

---

a phone is different then a computer. A reset is a last resort, or used if no user config settings apply. it rules out everything else.

If you did a factory data reset and tested BEFORE installing or restoring ANY apps, and problem persists, then service/repair/replace is next step. 

But if reset does fix the problem before installing any apps, then look to apps or config changes as the culprit

[Moto_JM]

Hi guys! I brought this up to our product team. I'm glad to inform you that this will be addressed in a future update, probably integrated with other improvements. I wish I could provide a specific timeframe but it's always a moving target. You will be automatically notified on your phone once it becomes available.

-JM