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Warren121
What's DOS?
Posts: 1
Registered: ‎12-22-2017
Location: IN
Views: 305
Message 221 of 390

Re: Battery starts decreasing on charging.

Thank u
Senior MotoAgent
Senior MotoAgent
Posts: 4,417
Registered: ‎07-12-2014
Location: US
Views: 295
Message 222 of 390

Re: Battery starts decreasing on charging.

Hi guys,

 

An improvement has already been released to address this particular concern -- Battery starts decreasing on charging.  I'd like to check if anyone of you is still experiencing this specific issue. If you still are, please check if there is an available update for your device. If there is none, please update your profile with the IMEI number of your phone and your service provider. Please share your current software version and build number as well.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

Regards,
JM
Motorola Support

M5J
Paper Tape
Posts: 2
Registered: ‎03-19-2018
Location: IN
Views: 280
Message 223 of 390

Re: Battery starts decreasing on charging.

I have tried everything now and problem is still there. Also, I have updated my build number etc. No update is available in Moro g5s plus.Please help me on this as this battery problem is very irritating.

Screenshot_20180321-070155.png

 

RANJ11
Paper Tape
Posts: 5
Registered: ‎03-19-2018
Location: IN
Views: 490
Message 224 of 390

Re: Battery starts decreasing on charging.

Thank you for info
yadavritesh
Paper Tape
Posts: 2
Registered: ‎03-21-2018
Location: IN
Views: 469
Message 225 of 390

Battery starts decreasing on charging.

Hello Team,

 

I am facing this issue from last one week .

 

Whenever I put my phine on charging , charging percenatge is getting decreased upto 0% and thwn when i removed the charger phone gets reboot.

 

Please provide solution for this.

yadavritesh
Paper Tape
Posts: 2
Registered: ‎03-21-2018
Location: IN
Views: 448
Message 226 of 390

Re: Battery starts decreasing on charging.

Hello JM,

 

I have updated my IMEI number.

 

Pelase check and do the needful.

 

Regards

Ritesh

Rishi31
Punch Card
Posts: 10
Registered: ‎03-27-2018
Location: IN
Views: 360
Message 227 of 390

Re: Battery starts decreasing on charging.

I am facing the same issue. I have updated the IMEI number please make the necessary changes ASAP.

Rishi31
Punch Card
Posts: 10
Registered: ‎03-27-2018
Location: IN
Views: 357
Message 228 of 390

Re: Battery starts decreasing on charging.

same problem please fix it.

Rishi31
Punch Card
Posts: 10
Registered: ‎03-27-2018
Location: IN
Views: 354
Message 229 of 390

Re: Battery starts decreasing on charging.

Hello JM,

 

facing same issue updated IMEI please fix it.

 

Regards,

 Rishi Gupta

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Senior MotoAgent
Senior MotoAgent
Posts: 4,417
Registered: ‎07-12-2014
Location: US
Views: 330
Message 230 of 390

Re: Battery starts decreasing on charging.

Hello guys,

 

An improvement update should have already been released to address this concern. Could you please tell me the current software and build number of your phone? It should be on NPSS26.116-61-2 in India. If you are still experiencing the issue and you are not in this build yet, please check to see if there is an update available. If there is no update available, kindly update your Forums profile with the IMEI number of your phone and your carrier. 

 

Regards,

JM

Moto Support

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