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mtaher13
Blue Screen Again
Posts: 2
Registered: ‎01-06-2019
Location: IN
Views: 5,280
Message 1 of 20

Call logs in favourites go missing all of a sudden

Call logs in favourites go missing all of a sudden. This has happened twice all of a sudden once on: 01/05/2019 and 03/05/2019 the time is around 6:00PM IST to 7:00PM IST.

 

Then when we start making calls again the numbers keep adding in the Call logs in favourites section.

 

There was no update that happened recently, its happening all of a sudden. Can't seem to find a pattern apart from the time and it started from 1st of May.

Moto1318
Paper Tape
Posts: 1
Registered: ‎05-06-2019
Location: IN
Views: 4,839
Message 2 of 20

Re: Call logs in favourites go missing all of a sudden

How to fix ?
Aadeezzz
What's DOS?
Posts: 1
Registered: ‎05-07-2019
Location: IN
Views: 4,609
Message 3 of 20

Re: Call logs in favourites go missing all of a sudden

I am also facing same problem;. I have 2 moto g5s plus and both of them has call logs in favorites been cleared without any granted permission. This is happning daily. Lenovo aka Moto...kindly help to solve this

Vaibhavw1
Paper Tape
Posts: 2
Registered: ‎01-27-2019
Location: IN
Views: 4,557
Message 4 of 20

Re: Call logs in favourites go missing all of a sudden

I am also facing the same problem with my Moto g5s plus. Please help to solve the problem.

SAAC
Paper Tape
Posts: 1
Registered: ‎05-08-2019
Location: US
Views: 4,402
Message 5 of 20

Re: Call logs in favourites go missing all of a sudden

Have same or similar problem with Favorites icons/tiles disappearing from Phone Favorites screen.
No recent updates.

Seems to issue with Moto Z2 Force as well:
https://forums.lenovo.com/t5/Moto-Z-Force/Moto-Z2-Force-Frequent-Calls-Have-Disappeared/td-p/4418686

This is a real pain not having Favorites tiles remembered.

Also have issue with Contacts with more than one phone number not remembering the number ticked off as "Remember this choice" (Yes, I will post elsewhere).

 

Saber5
What's DOS?
Posts: 1
Registered: ‎05-10-2019
Location: IN
Views: 4,166
Message 6 of 20

Re: Call logs in favourites go missing all of a sudden

Having same problem. Tech support are you reading this. Please respond

JerryGNYC
Fanfold Paper
Posts: 6
Registered: ‎11-24-2017
Location: US
Views: 3,845
Message 7 of 20

Re: Call logs in favourites go missing all of a sudden

I'm having this problem also. The tile for the last call will appear after the call, and it mysteriously disappears some time thereafter...

Pooh24
Paper Tape
Posts: 2
Registered: ‎08-19-2017
Location: IN
Views: 3,531
Message 8 of 20

Re: Call logs in favourites go missing all of a sudden

I am facing the same issue from couple of days. Please provide technical support

Kartik777
Blue Screen Again
Posts: 1
Registered: ‎05-15-2019
Location: IN
Views: 3,438
Message 9 of 20

Re: Call logs in favourites go missing all of a sudden

I'm having same problem.... why are you not responding ? Is this is a signal from Lenovo/Moto to buy a new phone & throw the old one?

Chakri9
What's DOS?
Posts: 2
Registered: ‎05-15-2019
Location: IN
Views: 3,308
Message 10 of 20

Re: Call logs in favourites go missing all of a sudden

I observed this is happening while charging phone.

Once charging started in 5 seconds frequent contacts are disappearing.

 

One time a day it's happening. If we are charging phone second time same day frequent contacts are not disappearing.

 

This is my observation

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