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2 Posts

01-07-2019

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Call logs in favourites go missing all of a sudden

2019-05-03, 21:31 PM

Call logs in favourites go missing all of a sudden. This has happened twice all of a sudden once on: 01/05/2019 and 03/05/2019 the time is around 6:00PM IST to 7:00PM IST.

 

Then when we start making calls again the numbers keep adding in the Call logs in favourites section.

 

There was no update that happened recently, its happening all of a sudden. Can't seem to find a pattern apart from the time and it started from 1st of May.

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1 Posts

05-06-2019

IN

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Re: Call logs in favourites go missing all of a sudden

2019-05-06, 17:56 PM
How to fix ?
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1 Posts

05-08-2019

IN

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Re: Call logs in favourites go missing all of a sudden

2019-05-08, 4:21 AM

I am also facing same problem;. I have 2 moto g5s plus and both of them has call logs in favorites been cleared without any granted permission. This is happning daily. Lenovo aka Moto...kindly help to solve this

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2 Posts

01-27-2019

IN

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Re: Call logs in favourites go missing all of a sudden

2019-05-08, 6:13 AM

I am also facing the same problem with my Moto g5s plus. Please help to solve the problem.

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1 Posts

05-08-2019

US

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Re: Call logs in favourites go missing all of a sudden

2019-05-08, 18:46 PM

Have same or similar problem with Favorites icons/tiles disappearing from Phone Favorites screen.
No recent updates.

Seems to issue with Moto Z2 Force as well:
https://forums.lenovo.com/t5/Moto-Z-Force/Moto-Z2-Force-Frequent-Calls-Have-Disappeared/td-p/4418686

This is a real pain not having Favorites tiles remembered.

Also have issue with Contacts with more than one phone number not remembering the number ticked off as "Remember this choice" (Yes, I will post elsewhere).

 

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1 Posts

05-10-2019

IN

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Re: Call logs in favourites go missing all of a sudden

2019-05-10, 8:09 AM

Having same problem. Tech support are you reading this. Please respond

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7 Posts

11-25-2017

US

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Re: Call logs in favourites go missing all of a sudden

2019-05-12, 16:09 PM

I'm having this problem also. The tile for the last call will appear after the call, and it mysteriously disappears some time thereafter...

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2 Posts

08-19-2017

IN

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Re: Call logs in favourites go missing all of a sudden

2019-05-14, 16:28 PM

I am facing the same issue from couple of days. Please provide technical support

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1 Posts

05-15-2019

IN

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  • Message 9 of 24

Re: Call logs in favourites go missing all of a sudden

2019-05-15, 7:46 AM

I'm having same problem.... why are you not responding ? Is this is a signal from Lenovo/Moto to buy a new phone & throw the old one?

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2 Posts

05-15-2019

IN

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  • Message 10 of 24

Re: Call logs in favourites go missing all of a sudden

2019-05-15, 15:53 PM

I observed this is happening while charging phone.

Once charging started in 5 seconds frequent contacts are disappearing.

 

One time a day it's happening. If we are charging phone second time same day frequent contacts are not disappearing.

 

This is my observation

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