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JerryGNYC
Fanfold Paper
Posts: 6
Registered: ‎11-24-2017
Location: US
Views: 1,038
Message 11 of 18

Re: Call logs in favourites go missing all of a sudden

The support level for this model has dropped since the G7 line has come out. I think I shall take a walk over to the local T-Mobile store and take a look at a Google Pixel 3A. Wake up Moto/Lenovo!

Senior MotoAgent
Senior MotoAgent
Posts: 5,567
Registered: ‎12-04-2017
Location: IN
Views: 773
Message 12 of 18

Re: Call logs in favourites go missing all of a sudden


@JerryGNYC wrote:

The support level for this model has dropped since the G7 line has come out. I think I shall take a walk over to the local T-Mobile store and take a look at a Google Pixel 3A. Wake up Moto/Lenovo!


Hello everyone!

 

Sorry about the delay in response. Please be advised that we have seen few reports on this and our team is actively working in regards to this. We will keep you posted once we have an update. In the meantime, try contacting Google Support to see what they say.

 

You can also try updating your Contact app/Phone app/Google app and make sure PlayStore is updated to the latest version available.

 

Regards,

Swaraj

Motorola Support

Stavan
Paper Tape
Posts: 1
Registered: ‎12-13-2017
Location: IN
Views: 605
Message 13 of 18

Re: Call logs in favourites go missing all of a sudden

Having same problem. 

rohansalian2002
Blue Screen Again
Posts: 1
Registered: ‎05-30-2019
Location: IN
Views: 540
Message 14 of 18

Re: Call logs in favourites go missing all of a sudden

Hi all, have been facing this similar issue with Moto G4 plus, Call logs are disappearing. I guess the company is provoking to upgrade the old phone. 

Bill33bill
SCSI Port
Posts: 81
Registered: ‎04-30-2018
Location: GR
Views: 526
Message 15 of 18

Re: Call logs in favourites go missing all of a sudden

Same problem for me.

kishan7028
What's DOS?
Posts: 1
Registered: ‎06-06-2019
Location: IN
Views: 352
Message 16 of 18

Re: Call logs in favourites go missing all of a sudden

I have same problem in my Moto X4 since last month have no idea what is problem and how to solve it.

wndsrfwoman
Paper Tape
Posts: 1
Registered: ‎06-17-2019
Location: US
Views: 174
Message 17 of 18

Re: Call logs in favourites go missing all of a sudden

Do you have an update on this issue?  It is now June 17.  the problem with the call list dropping has been going on for well over a month.  Any info would be appreciated.

terryb3
What's DOS?
Posts: 1
Registered: ‎05-12-2019
Location: GB
Views: 85
Message 18 of 18

Re: Call logs in favourites go missing all of a sudden

My family has 4 Moto Gs (4 and 5s) - all are showing the same deleted favourites behaviour, and have for the last few weeks.

 

Any chance of an update on what is happpening...?

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