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Danio936
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Posts: 13
Registered: ‎12-30-2017
Location: PL
Views: 889
Message 1 of 23

Cant add moto g5s to my devices

Hello

I'm unable to add my Moto G5s to my devices. I've checked up other forum posts about this problem but none of them helped me. 

When I enter IMEI/Serial Number the page reloads and goes back to previous page and there is still sign "You don't have any devices."

I do this by accurate regional page (rest of europe) I purcheased this phone in poland and its RetEU

AeroAceX01
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Posts: 36
Registered: ‎06-04-2018
Location: US
Views: 854
Message 2 of 23

Re: Cant add moto g5s to my devices

Are you trying to register from your phone's browser or from a PC? Also, do you use any kind of ad-blocker?

Danio936
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Posts: 13
Registered: ‎12-30-2017
Location: PL
Views: 850
Message 3 of 23

Re: Cant add moto g5s to my devices


@AeroAceX01 wrote:

Are you trying to register from your phone's browser or from a PC? Also, do you use any kind of ad-blocker?



Tried both phone and PC. On phone tried on chrome, on PC chrome, Opera and microsoft edge. No ad blocker on this page

AeroAceX01
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Posts: 36
Registered: ‎06-04-2018
Location: US
Views: 832
Message 4 of 23

Re: Cant add moto g5s to my devices

Oh wow, it sounds like the page might actualy be broken then. You could try Internet Explorer as a last resort but I'm guessing there won't be a difference. Does the European page have a "Contact Us" link on the right side? Maybe you could try that to let them know the page isn't working for you.

Hsutherland7321
Blue Screen Again
Posts: 7
Registered: ‎06-10-2018
Location: NZ
Views: 790
Message 5 of 23

Re: Cant add moto g5s to my devices

I've had the exact same problem, really regretting getting this model as there is F all info out there about this model in any respect, its all g5 or g5s Plus. very annoying. I'm afraid I haven't found anything online either. If you work it out please update the post/let me know. Thanks

Senior MotoAgent
Senior MotoAgent
Posts: 1,644
Registered: ‎03-04-2016
Location: IN
Views: 784
Message 6 of 23

Re: Cant add moto g5s to my devices


@Hsutherland7321 wrote:

I've had the exact same problem, really regretting getting this model as there is F all info out there about this model in any respect, its all g5 or g5s Plus. very annoying. I'm afraid I haven't found anything online either. If you work it out please update the post/let me know. Thanks


Hi

 

Can you please try with the mentioned link here and let us know if this helps. 

 

 

Thanks

Sandip

Moto Support



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Danio936
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Posts: 13
Registered: ‎12-30-2017
Location: PL
Views: 779
Message 7 of 23

Re: Cant add moto g5s to my devices


@Agent_Kaka wrote:

@Hsutherland7321 wrote:

I've had the exact same problem, really regretting getting this model as there is F all info out there about this model in any respect, its all g5 or g5s Plus. very annoying. I'm afraid I haven't found anything online either. If you work it out please update the post/let me know. Thanks


Hi

 

Can you please try with the mentioned link here and let us know if this helps. 

 

 

Thanks

Sandip

Moto Support


Unfortunately it didn't help. I've tried it from the begging using ling for rest of Europe. 

Senior MotoAgent
Senior MotoAgent
Posts: 97
Registered: ‎04-03-2018
Location: GB
Views: 773
Message 8 of 23

Re: Cant add moto g5s to my devices

Hi Danio936, 

 

Unfortunately, registration is no longer possible on our european webpages. We are working to remove the feature from the page, to avoid further confusions. 

 

The reason for this is because the warranty of your phone is valid from the moment you purchase it and you only need your proof of purchase to prove it, so registration is unneccessary.

 

I hope this information is useful for you.  

 

Thanks, 

 

Sara

 

 

Danio936
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Posts: 13
Registered: ‎12-30-2017
Location: PL
Views: 765
Message 9 of 23

Re: Cant add moto g5s to my devices

 

Thank you for your answer and clarifying this issue. So how I can sign up for MFN?


Senior MotoAgent
Senior MotoAgent
Posts: 97
Registered: ‎04-03-2018
Location: GB
Views: 747
Message 10 of 23

Re: Cant add moto g5s to my devices

Hi Danio936,  

 

I've looking into the issue more thoroughly and it seems that there was a mistake (which I deeply apologize for): The registration system is still up and running in Europe, but a glitch is preventing users to correctly register their devices in some cases. 

 

We were able to register and add a Moto G5s and a Moto G5 Plus through this link: https://motorola-global-en-roe.custhelp.com/app/mcp/my_devices. Could you please try it and get back to me with the results?

 

Thanks, 

 

Saea

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