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Abhishek76652
Blue Screen Again
Posts: 30
Registered: ‎07-31-2018
Location: IN
Views: 407
Message 1 of 4

Charging in motog5s plus

Sir,

I am using this New phone from just one month and everything was going right but today when I charged my phone at 2% (by Motorola own turbonl charger), then at 6% of charging,phone shows 4 HOURS to complete charging. Then after some time I reconnect to charge my phone then was working fine

I want to know why this happened and in future any charging problem happens then can I replace my In warranty phone to a another same fine working phone

AB
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Moto Sr Moderator
Moto Sr Moderator
Posts: 28,155
Registered: ‎02-02-2016
Location: US
Views: 386
Message 2 of 4

Re: Charging in motog5s plus


@Abhishek76652 wrote:

Sir,

I am using this New phone from just one month and everything was going right but today when I charged my phone at 2% (by Motorola own turbonl charger), then at 6% of charging,phone shows 4 HOURS to complete charging. Then after some time I reconnect to charge my phone then was working fine

I want to know why this happened and in future any charging problem happens then can I replace my In warranty phone to a another same fine working phone


The phone regulates charging based on many factors. If the battery is hot, it will slow charge it, it could have been that. 

 

Your phone has a one year warranty. If it develops a charging problem, that would be covered under warranty as long as there is no sign of abuse. 


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Abhishek76652
Blue Screen Again
Posts: 30
Registered: ‎07-31-2018
Location: IN
Views: 284
Message 3 of 4

Re: Charging in motog5s plus

  • Actually,I'm not doing any heavy task that makes my phone battery hot
  • If any reason besides this so plz tell me 😐😔
AB
Senior MotoAgent
Senior MotoAgent
Posts: 1,034
Registered: ‎10-08-2015
Location: IN
Views: 270
Message 4 of 4

Re: Charging in motog5s plus


@Abhishek76652 wrote:
  • Actually,I'm not doing any heavy task that makes my phone battery hot
  • If any reason besides this so plz tell me 😐😔

Hi Abhishek76652,

 

Sorry for the inconvenience caused. Request you to check this below links and let us know.

 

* Click here for effective charging tips - Moto g5s plus.

* Click here for tips to extend the battery life - Moto g5s plus.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

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