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Khan17
Paper Tape
Posts: 3
Registered: ‎01-17-2018
Location: IN
Views: 4,611
Message 1 of 10

Depth mode icon not showing in camera app..in Moto g5s plus..

 
Senior MotoAgent
Senior MotoAgent
Posts: 5,235
Registered: ‎12-04-2017
Location: IN
Views: 4,555
Message 2 of 10

Re: Depth mode icon not showing in camera app..in Moto g5s plus..

Hi, Khan17.

 

We are sorry to hear about that, could you please try to clear the data on your camera app under settings and reboot. Please let us know how this goes?

 

Thanks,

Swaraj

Moto Support

Khan17
Paper Tape
Posts: 3
Registered: ‎01-17-2018
Location: IN
Views: 4,525
Message 3 of 10

Re: Depth mode icon not showing in camera app..in Moto g5s plus..

I was tried it ...but no any response...
Senior MotoAgent
Senior MotoAgent
Posts: 5,235
Registered: ‎12-04-2017
Location: IN
Views: 4,511
Message 4 of 10

Re: Depth mode icon not showing in camera app..in Moto g5s plus..


@Khan17 wrote:
I was tried it ...but no any response...

Hi, Khan17.

 

We are sorry about that, in that case, the only option you can go with is repair/replacement.


Thanks,

Swaraj

Moto Support

reeck10
What's DOS?
Posts: 1
Registered: ‎05-05-2018
Location: IN
Views: 3,787
Message 5 of 10

Re: Depth mode icon not showing in camera app..in Moto g5s plus..

The depth mode option isn't there. The three dots for depth mode isn't visible. Kindly assist .

Senthil8686
What's DOS?
Posts: 1
Registered: ‎05-05-2018
Location: IN
Views: 3,767
Message 6 of 10

Re: Depth mode icon not showing in camera app..in Moto g5s plus..

Hi team, 

Am also not getting the depth mode option and also am not able olto see the three dots line on the bottom of the screen

Mebes
802.11n
Posts: 143
Registered: ‎02-07-2018
Location: US
Views: 3,754
Message 7 of 10

Re: Depth mode icon not showing in camera app..in Moto g5s plus..

Hi guys,

The camera software has changed since this thread was started.

 

Use portrait mode to take picture in depth mode then click on edit "portrait editor" for more blur or black and white options.

 

To replace a background use cutout mode to take the picture then click on edit "add background".

 

Tutorial is Here.

Senior MotoAgent
Senior MotoAgent
Posts: 5,235
Registered: ‎12-04-2017
Location: IN
Views: 3,636
Message 8 of 10

Re: Depth mode icon not showing in camera app..in Moto g5s plus..

Hi All,

 

As requested by Mebes the camera app for Moto G5s plus has been updated. Please click the link above for more information. 

 

 

 

Note: Marking the thread as solved. 

 

Thanks,

-Swaraj

Saurabh7827
What's DOS?
Posts: 2
Registered: ‎08-23-2018
Location: IN
Views: 1,592
Message 9 of 10

Re: Depth mode icon not showing in camera app..in Moto g5s plus..

Uninstall Moto camera 2 and open camera app you can view depth mode and all other settings...

Saurabh7827
What's DOS?
Posts: 2
Registered: ‎08-23-2018
Location: IN
Views: 1,587
Message 10 of 10

Re: Depth mode icon not showing in camera app..in Moto g5s plus..

Uninstall Moto camera 2 updates and open camera app you can view depth mode and all other settings...

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