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Anuj04
Paper Tape
Posts: 1
Registered: ‎12-06-2018
Location: IN
Views: 107
Message 1 of 2

Earphone plug in issue

From the Oreo update , when I insert the earphone , earphones does not support and if I take little out audio jack of the earohoear it start working (without mobile cover) ..And button which present on the earphones is totally stop the working.. before the update earphones work good.

Senior MotoAgent
Senior MotoAgent
Posts: 733
Registered: ‎10-08-2015
Location: IN
Views: 63
Message 2 of 2

Re: Earphone plug in issue


@Anuj04 wrote:

From the Oreo update , when I insert the earphone , earphones does not support and if I take little out audio jack of the earohoear it start working (without mobile cover) ..And button which present on the earphones is totally stop the working.. before the update earphones work good.


Hi Anuj04,

 

Welcome to Forums,

 

Sorry for the inconvenience caused. Request you to confirm on below information so that we could help you on the same.

 

1. Are you using the original earphone, which it came with the device? 

 

2. Have you tried with different headphones?

 

3. Please take a look inside the port. Make sure there is no dust or lint in there. If so, see if you can remove it. Any dust or lint could cause the headphones not to insert and work properly. 

 

4. Make sure the connection is tight fitting and secure.

 

5.  Wiggle the connector to see if that makes a difference (it may tighten the connection)

 

Thanks & Regards
Nikh
Lenovo-Moto Support

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