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12 Posts

09-17-2017

India

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Facing problem in Google Assistant

2017-12-16, 16:31 PM

When I'm speaking "ok google", it's not getting that no matter how loud I speak as a result of which I can't unlock my phone by my voice.. help out guys..here is the screenshot

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3949 Posts

12-01-2016

Philippines

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Re: Facing problem in Google Assistant

2017-12-22, 20:58 PM

Hi Dheeraj420,

 

For phone calls, can the caller hear your voice? If no, please go to Device Help app and test>Hardware. If yes, then please train again your Google assistant voice. Make sure also that you have the latest version.

 

If you have a protective case, try to remove it too. 


Regards,
Daisy
Moto Support

 

 

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5 Posts

12-26-2017

India

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Re: Facing problem in Google Assistant

2017-12-28, 9:48 AM

I too have the problem and I have tried the solution. But, it didn't respond.

Will there be any updates for this?

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12 Posts

09-17-2017

India

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Re: Facing problem in Google Assistant

2017-12-28, 16:59 PM

Did what you recommended, still facing same problem..!! My microphone is working fine but google assistant is not recording my voice when in train mode

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5 Posts

12-26-2017

India

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Re: Facing problem in Google Assistant

2017-12-29, 8:04 AM
Yes, I too have the same problem.
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42 Posts

10-06-2017

India

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Re: Facing problem in Google Assistant

2017-12-29, 8:23 AM

thanks for taking out this issue also, i too noticed we say 'ok google' or 'hey google' too manytimes :smileymad::smileymad: :smileymad: but nothing happens and my old phone responseded at first attempts. i have checked this with mobile data and wifi in both networks .

Note: somehow it works some time but in my attempts never when screen is locked. 

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10 Posts

12-29-2017

India

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Re: Facing problem in Google Assistant

2017-12-29, 12:50 PM
I have this problem too I said ok google about 20 times ....but now it's works
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3949 Posts

12-01-2016

Philippines

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Re: Facing problem in Google Assistant

2017-12-29, 22:27 PM

Hi guys,

 

Can you try to check if there's any available update for Google app? If you had updated, what is the version?

 


Regards,
Daisy
Moto Support

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448 Posts

12-19-2017

United States of America

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Re: Facing problem in Google Assistant

2017-12-30, 2:57 AM

It might be that the Google app doesn't have permission to use your microphone.  You can verify this by going to

1. Settings
2. Apps

3. Scroll down to "Google"

4. Tap on Permissions 
5. And make sure the slider is on for Microphone.

FYI, I gave it permissions to everything.

Now, one thing that doesn't work for me is that "OK Google" will not wake the phone.  If the screen is on and the phone still locked and I say "OK Google", it will unlock the phone and display the Google Assistant screen.  This the first phone I've had with a fingerprint scanner, so I never locked any of previous phones, so I don't know if this is normal or not.  I don't actually use this feature since I'm still excited about finally having a fingerprint scanner!  Haha.  

Hope this helps!

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10 Posts

12-31-2017

India

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Re: Facing problem in Google Assistant

2017-12-31, 6:00 AM

I too facing the same problem inspite of doing all the mentioned steps in previous replies...  :-(

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