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2 Posts

01-15-2018

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Fingerprint Sensor Stopped Working on G5s plus

2018-01-15, 9:46 AM

Hi .. For past few days, my fingerprint scanner in moto g5s plus doesnt work . 

The hardware is not detected in any of the apps

 

Under security - i could see only the PIN and PATTERN lock . 

I tried to go into safe mode and checked - I dont see the FINGERPRINT scanner there. 

Anyone else face the same problem? Disappointed with MOTO

guess the hardware is not detected anyware

 

I have done the system updates and still doesnt work . How to get it back ?

I bought it from amazon india 

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1 Posts

01-14-2018

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Fingerprint sensor not working

2018-01-14, 13:03 PM

Hi, i just bought this phone moto g5s plus for just for 5 days and suddenly the fingerprint sensor stop working. I tried to register new fingerprint but no respons at all. Tried to factory reset and register the fingerprint and the same problem occur. No respons at all with the sensor.

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1675 Posts

03-04-2016

IN

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Re: Fingerprint Sensor Stopped Working on G5s plus

2018-01-15, 10:48 AM

Hi sathik11,

 

Sorry for the trouble, Have you tried to perform a factory data reset and see if this helps here is the link http://bit.ly/2z720PX  please share us the picture of the same also Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems

 

Thanks
Sandip

Moto Support 

 



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2 Posts

01-15-2018

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Re: Fingerprint Sensor Stopped Working on G5s plus

2018-01-18, 16:25 PM

I did do a factory reset and still the finger print doenst work . after the factory reset - just waste of time to backup my files.. what screenshot would you want to confirm that i did my factory reset ?

 

Please help to fix the fingerprint sensor in my device 

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1675 Posts

03-04-2016

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Re: Fingerprint Sensor Stopped Working on G5s plus

2018-01-19, 6:48 AM

Hi sathik11

 

Sorry for the trouble, You may request a repair here http://bit.ly/MASC_IN  Hope it helps

 

Thanks

Sandip

Moto Support



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1 Posts

01-20-2018

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  • Message 6 of 39

Re: Fingerprint Sensor Stopped Working on G5s plus

2018-01-20, 14:04 PM

Same problem is happened with me. Totally Disappointed by Moto

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5 Posts

03-05-2018

IN

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  • Message 7 of 39

Fingerprint sensor stopped working properly

2018-03-13, 16:10 PM

my moto g5s plus fingerprint sensor has stopped working while i was charging the phone... I am using the charger provided with the phone. first the sensor didn't recognised any fingerprints..after sometimes it showed ”fingerprint hardware not available" after I removed the charger the problem was gone... and also turbocharging is also now not working... it takes more time to charge than usual..

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3 Posts

06-08-2018

IN

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Re: Fingerprint Sensor Stopped Working on G5s plus

2018-06-08, 2:37 AM

Hi,

I'm also facing this issue very often. Suddenly fingerprint hardware goes unavailable and it works again for sometime after restart. It's really disappointing from Moto. It seems everyone is facing this issue. Why don't Moto release a patch if it can be resolved through a software update?

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1675 Posts

03-04-2016

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Re: Fingerprint Sensor Stopped Working on G5s plus

2018-06-08, 7:14 AM

 wrote:

Hi,

I'm also facing this issue very often. Suddenly fingerprint hardware goes unavailable and it works again for sometime after restart. It's really disappointing from Moto. It seems everyone is facing this issue. Why don't Moto release a patch if it can be resolved through a software update?


Hi sabari_g5splus,

 

Thanks for posting,

 

Do you feel the double haptic pulse? (Vibration when training the FPS.)

 

  • Then it is detecting the finger but likely hitting on a part of the finger that was not trained well - remove stored fingerprint and complete training a 2nd time

Do you feel no haptic pulse?

  • Then it is not detecting the finger - make sure hands are clean/dry and make sure you are pressing with finger centered on the reader

 

Thanks

Sandip

Moto Support



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2 Posts

07-31-2018

IN

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  • Message 10 of 39

Re: Fingerprint Sensor Stopped Working on G5s plus

2018-07-31, 14:07 PM

I have been consistently facing this finger print issue. 

I watch a lot of videos on youtube, daily evening when I play downloaded videos , it automatically locks the screen while video is playing in background. Then when I try to unlock with fingerprint it fails.

I dont get any viberation as well when I click and it just says "enter the PIN to enable fingerprint".

 

Really upset with this and few other App Crashing issues I have been facing on my MOTO G5 plus running Android 7.0.

 

Pls release some patch fix at the earliest.

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