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13450 Posts

03-05-2018

United States of America

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  • Message 21 of 43

Re: Fingerprint sensor

2018-12-12, 21:48 PM

Hi Muz1,

 

Thanks for posting. I merged your post on this thread. Please follow the suggested troubleshooting steps provided here and let us know what helps for you. Thanks.

 

Best regards,
Rich
Motorola Support



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3 Posts

06-08-2018

India

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  • Message 22 of 43

Re: Fingerprint Sensor Stopped Working on G5s plus

2018-12-13, 2:56 AM

My fingerprint stopped working completely after recent update. Even tried the luck with the troubleshooting steps but of no use .Motorola should seriously take this issue as this thread has been there since it's launch

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13450 Posts

03-05-2018

United States of America

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  • Message 23 of 43

Re: Fingerprint Sensor Stopped Working on G5s plus

2018-12-14, 14:13 PM

Hi Everyone,

 

Are we all not seeing Fingerprint on the Settings > Security > Device Security? Please confirm. Thanks.

 

Best regards,
Rich
Motorola Support



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1 Posts

12-20-2018

India

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  • Message 24 of 43

Fingerprint Sensor Stopped Working on G5s plus

2018-12-20, 17:48 PM

Silky reason fingerprint was not working,

When I was updated Oreo my mobile fingerprint was not working... 

There is silly reason update Oreo not working properly then how my privacy are safe their company.. 

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13450 Posts

03-05-2018

United States of America

1275 Signins

173035 Page Views

  • Posts: 13450
  • Registered: ‎03-05-2018
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  • Message 25 of 43

Re: Fingerprint Sensor Stopped Working on G5s plus

2018-12-21, 17:19 PM

Hi Arunkumar006,

 

Thanks for posting here. Do you see the Fingerprint option on the Settings? Have you tried removing and readding back the fingerprint? And can you share us a screenshot of the Fingerprint on the Settings? Thanks.

 

Best regards,
Rich
Motorola Support



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2 Posts

01-01-2019

Indonesia

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  • Message 26 of 43

Re: Fingerprint Sensor Stopped Working on G5s plus

2019-01-01, 13:34 PM

My fingerprint device suddenly stop working.

This happen when I was watching on How for a long time, and I have to restart my device to get it working again.

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13450 Posts

03-05-2018

United States of America

1275 Signins

173035 Page Views

  • Posts: 13450
  • Registered: ‎03-05-2018
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  • Views: 173035
  • Message 27 of 43

Re: Fingerprint Sensor Stopped Working on G5s plus

2019-01-02, 17:21 PM

,

 

Thanks for the screenshot. Have you tried removing and readding the fingerprint? 

 

Best regards,
Rich
Motorola Support



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2 Posts

01-01-2019

Indonesia

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  • Message 28 of 43

Re: Fingerprint Sensor Stopped Working on G5s plus

2019-01-02, 22:13 PM

I don't think its because of the fingerprint template, because when it happen there is a message on the bottom of the screen that says some thing like "fingerprint device not found".

 

But I'll try reading my fingerprint template any way...

Hope it works.

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14 Posts

02-05-2018

Austria

43 Signins

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  • Message 29 of 43

Re: Fingerprint Sensor Stopped Working on G5s plus

2019-01-03, 9:28 AM

My fingerprint sensor stopped working as well. I don't even see the option in Settings/Security anymore. Any ideas? Is there a way to rescan hardware? in Moto Help is no option to test the fingerprint sensor.

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1 Posts

01-08-2019

India

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  • Message 30 of 43

Re: Fingerprint sensor stopped working properly

2019-01-08, 14:35 PM

I also have same problem 

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