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6 Posts

09-04-2017

IN

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  • Message 11 of 36

Re: Front Video Camera - 2mp video poor quality

2017-09-18, 18:19 PM

I am also facing this issue.

 

Hello Moto team, please do something for this. I hope this is a software bug and can be rectified with an update.

 

We bought this device only for the cameras. But, now we are totally disappointed.

 

FYI, I am able to access the video and pictures samples provided by Rawhit and that is the exact issue we are facing.

 

Thanks

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27 Posts

09-02-2017

IN

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  • Message 12 of 36

Re: Front Video Camera - 2mp video poor quality

2017-09-18, 18:24 PM

wrote:

I am also facing this issue.

 

Hello Moto team, please do something for this. I hope this is a software bug and can be rectified with an update.

 

We bought this device only for the cameras. But, now we are totally disappointed.

 

FYI, I am able to access the video and pictures samples provided by Rawhit and that is the exact issue we are facing.

 

Thanks


Thank You Rajaganesh for the Support. yes I can too still acess picture and video which I shared.

 

Motorola team if you can't access, tell me hiw can I share with you

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75 Posts

09-12-2017

IN

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  • Message 13 of 36

Re: Front Video Camera - 2mp video poor quality

2017-09-19, 4:55 AM

_JM wrote:

wrote:

Hi the video quality of front camera is below poor. There is a blackish video and sensors are not working I guess. The same camera is working fine for pictures but not that much good. Also while seeing the details of the recorded Video, it is showing 2MP. How can does this happen?

 

please give a solution to this as I'm unable to use front camera.

 

FYI - see attached screenshots from picture camera and video camera difference

 

Video Quality - https://i.imgur.com/WgAvIHs.jpg

Picture Quality - https://i.imgur.com/i8TgpRT.jpg


Hi Rawhit,

 

I apologize for the slight delay in responding back. I am unable to access the videos and pictures you provided on the links above. 

 

Regards,

JM

Motorola Support


 

This is not the first time such video examples are shared. there are planty of users reporting this issue, and other users already shared video examples a week back.

 

the links are accessible to the world, only MOTO guys are not able to access it.

 

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75 Posts

09-12-2017

IN

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  • Message 14 of 36

Re: Front Video Camera - 2mp video poor quality

2017-09-19, 4:58 AM

Soon this links and issue will have search index on top of google search page when people search moto g5s plus, as i am already working with SEO guys to make this issue popular on web.

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75 Posts

09-12-2017

IN

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  • Message 15 of 36

Re: Front Video Camera - 2mp video poor quality

2017-09-19, 5:05 AM

Hai Rawhit, is it possible to share it directly , i mean here on post you have option called photo and video.?

 

 


No response from MOTO : -- Day 1

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27 Posts

09-02-2017

IN

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  • Message 16 of 36

Re: Front Video Camera - 2mp video poor quality

2017-09-19, 5:28 AM

Hi Moto Team Please find below Images. If you still can't acess them, I don't know on which planet you are living.

 

1st one is front picture Camera

 

2nd one is Front video Camera 

 

 

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174 Posts

12-08-2015

SI

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  • Message 17 of 36

Re: Front Video Camera - 2mp video poor quality

2017-09-19, 11:01 AM
have you tried any other camera app? I have latest and it works fine
Moto X4
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31 Posts

09-14-2017

IN

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  • Message 18 of 36

Re: Front Video Camera - 2mp video poor quality

2017-09-19, 12:26 PM

Are u out of your mind this is g5s plus issues and u r telling g5 plus ... r u kidding with us ....  or are you literally not qualified  dude pls dont make this type of comments we are all facing issues in g5s plus camera which is a camera centric phone and u r joking with us by telling g5 plus info dont do this

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31 Posts

09-14-2017

IN

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  • Message 19 of 36

Re: Front Video Camera - 2mp video poor quality

2017-09-19, 12:31 PM
dude kudos u just nailed it ... yes moto are making things worse 1st they are saying blah blah and then they are saying they cant see 3rd they are arguing but not giving any news arguing means saying this will happen that will happen but not telling or trying to fix always in every camera related issues their last answer is yes we r giving notes to their camera engineer but the end result is still zero
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31 Posts

09-14-2017

IN

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  • Posts: 31
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  • Message 20 of 36

Re: Front Video Camera - 2mp video poor quality

2017-09-19, 12:33 PM

kunal yogi and rawhit  u people r really doing something hats off dude we are all with you keep it up big superlike

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