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SchlongkyDong
Paper Tape
Posts: 2
Location: DK
Views: 2,347
Message 1 of 11

G5S Plus (XT1805) BLE not working at all?

So far, I've been happy with my G5S Plus, but I've just ran into a problem. BLE doesn't work at all, My Pokemon Go Plus fails to connect, and my BLE Thermostat fails as well. Is this a known problem, with any fixes, or should I just return the phone and get something that works? Considering those don't work, I doubt my Misfit would work either, or even Android Wear watches?

Senior MotoAgent
Senior MotoAgent
Posts: 2,430
Location: PH
Views: 2,251
Message 2 of 11

Re: G5S Plus (XT1805) BLE not working at all?


@SchlongkyDong wrote:

So far, I've been happy with my G5S Plus, but I've just ran into a problem. BLE doesn't work at all, My Pokemon Go Plus fails to connect, and my BLE Thermostat fails as well. Is this a known problem, with any fixes, or should I just return the phone and get something that works? Considering those don't work, I doubt my Misfit would work either, or even Android Wear watches?


Hi SchlongkyDong

 

This will be fixed in a future software update. We don't have any timing to share though. You will receive a notification once it is available. 

 

Regards,
Ella
Motorola Support

 

 

León42
What's DOS?
Posts: 1
Location: ES
Views: 2,119
Message 3 of 11

Re: G5S Plus (XT1805) BLE not working at all?

Does this affect the non-S Moto G5 Plus too? Because my Xiaomi Mi Band 2 is draining its battery WAAAAAAAAAAAAAAAY faster than when I had my previous phone. I suspect this is because of the phone using standard Bluetooth, instead of Bluetooth Low Energy. 

MeOnMoto
Paper Tape
Posts: 1
Location: DE
Views: 1,778
Message 4 of 11

Re: G5S Plus (XT1805) BLE not working at all?

I have similar problems with the G5s. Is this device also affected by this known problem ?

The g5s is a really awsome phone, but without a woring bt stack is unseable to me...

SchlongkyDong
Paper Tape
Posts: 2
Location: DK
Views: 1,657
Message 5 of 11

Re: G5S Plus (XT1805) BLE not working at all?

This seems really stupid, as it's an advertised feature, that's literally broken on the shipped software. Is this really the kind of support I can expect from Lenovo, as in that case, I'm done recommending your phones, and honestly considering returning mine.

Rush01
What's DOS?
Posts: 1
Location: US
Views: 1,480
Message 6 of 11

Re: G5S Plus (XT1805) BLE not working at all?

Any date on this fix?

 

Thanks,

 

BertB
Paper Tape
Posts: 1
Location: NL
Views: 1,087
Message 7 of 11

Re: G5S Plus (XT1805) BLE not working at all?

Any date on this fix? I have just bought a Moto G5S plus and found that my BLE devices do not connect. Is there a workaround available? 

Razvan2
Fanfold Paper
Posts: 4
Location: RO
Views: 927
Message 8 of 11

Re: G5S Plus (XT1805) BLE not working at all?

 
sudanger
Punch Card
Posts: 8
Location: AT
Views: 753
Message 9 of 11

Re: G5S Plus (XT1805) BLE not working at all?

Any news? I suspect 5Gs have the same issue. Bought two, cannot connect our Polar V800 GPS watches via BT...Worked fine with Moto G3 and 4. Smiley Sad

malonej2
What's DOS?
Posts: 1
Location: US
Views: 465
Message 10 of 11

Re: G5S Plus (XT1805) BLE not working at all?

This must be why my Fitbit Flex quit holding a charge.  I got the new phone in December, and then the Fitbit quit holding a charge.  I got a new Fitbit Flex 2 & it will not stay connected to the bluetooth!  This sucks big time.  

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