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5 Posts

11-23-2017

IN

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Re: G5S Plus with dust in camera (INCREDIBLE)

2017-12-02, 5:22 AM

Guys 

I think they don't have any solution for this defect. They have already sold so many units of g5s plus and neither they want to acknowledge thier fault. As it may result in negative marketing for them. Nothing is affecting them...untill this issue is raised to another level.

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4 Posts

11-25-2017

US

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Re: G5S Plus with dust in camera (INCREDIBLE)

2017-12-02, 23:00 PM

So it's been a week since I got my phone. I pulled it out of the box and put a small piece of packing tape over the rear mic. I've been remolding a bathroom all week and the dust and insulation has been flying. I'm happy to report that although my speaker grills are full of dust there isn't a spec in the camera housing.

 

By the way, the camera on this phone is terrible. If an update doesn't come soon to address that I'm gonna sell it and move on. 

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1 Posts

12-02-2017

IN

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Re: G5S Plus with dust in camera (INCREDIBLE)

2017-12-03, 3:01 AM

I am also haveing same problem my Moto G5 S plus back camera glass is filled with dust. I gave it to service center. But after 5 day's again it got dust inside. What to do now.

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26 Posts

11-28-2017

GB

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Re: G5S Plus with dust in camera (INCREDIBLE)

2017-12-03, 10:26 AM

Chatchie, I believe UK and US users are not affected by this dust issue, through the thousands of european and american reviews i have read for this phone, none are experiencing this issue. It must be a manufacturing defect in the Indian region, as the g5s plus phones for the indian market are manufactured there itself.Regarding camera issues, I believe Motorola are aware of this situation and will bring a patch in the Android O rollout for the g5s plus. Trust me, it can't get any worse from here onwards, it only gets better :)

 

Kind regards,

James

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4 Posts

11-25-2017

US

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Re: G5S Plus with dust in camera (INCREDIBLE)

2017-12-03, 13:52 PM

I had no idea that only Indian markets were affected by the dust issue. I'll pull the tape off and see what happens.

 

I'm still not going to deal with the terrible camera tho. I understand it's a low tier phone but the even a 2 year old Moto G4 can shoot a better pic. 

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4 Posts

11-28-2017

US

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Re: G5S Plus with dust in camera (INCREDIBLE)

2017-12-03, 19:23 PM

The very first post on this thread is from Mexico, so no, it's not only phones sold in India.

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4 Posts

11-28-2017

US

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Re: G5S Plus with dust in camera (INCREDIBLE)

2017-12-03, 19:25 PM

Third and fifth posts are from the US.

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1 Posts

12-04-2017

IN

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Re: G5S Plus with dust in camera (INCREDIBLE)

2017-12-04, 7:41 AM

i m also facing same problem with my not only one but with my three devices .

but i thought that its only for my model but here are so many cases like this .

very disappointed with this model.

i was huge fan of motorola but after this i will think before buying motorola devices .

also i will suggest my friends to don't buy this device.

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2 Posts

12-04-2017

IN

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Screen kind of flickers, dust inside one of camera lens

2017-12-04, 12:54 PM

My moto G5S plus screen kind of flickers sometimes during watching videos. It happens when there is sudden change of color in videos. I don't know why this happens, but its frustating. never expected it to happen in Motorola Phone, I still have Moto G 1st gen and that is still working fine. Please try to fix this issue if posssible with software update. I can't add videos from my Computer here or else I would have posted it to show you guys. 

PS. my camera lens also have dust inside in it. What's happening to build quality of MOTOROLA. Frustating....

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14 Posts

10-24-2017

IN

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Re: G5S Plus with dust in camera (INCREDIBLE)

2017-12-11, 6:36 AM

As instructed by them i gave my phone for service to the authorized service center on 5/12/17 regarding the camera dust issue. When i asked about the status today they said that they still trying to open my phone and they could not tell when it will get ready. I have my international travel plans and i don't have a  phone now. Arrange me another phone. 

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