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14 Posts

10-24-2017

IN

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Re: G5S Plus with dust in camera (INCREDIBLE)

2017-11-04, 15:42 PM
I have the dust in the monochrome camera. On which one do others have the dust? 
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16 Posts

10-31-2017

IN

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Re: G5S Plus with dust in camera (INCREDIBLE)

2017-11-04, 15:55 PM

Dear motorola n admin of d group,

 

Ru u sleeping¿¿¿??? or just enjoying  that ur customers r facing problems because of ur manufacturing  defect in the product motorola moto g5S+  

 

Although u n ur company  claimed tht the phone is water n dust proof ...

so how is it posible that the dust is entering  the phone camera lens glass within few days of uses.. 

 

N wht u guys are doing to solve such problem?? Please update ur imformation reguarding the problem  n what step ur company  is taking to solve such problem...  

 

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13 Posts

02-10-2015

GB

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Re: G5S Plus with dust in camera (INCREDIBLE)

2017-11-05, 22:53 PM

Mine may also soon be affected. I think I see dust on the black plastic of the viewfinder which will probably fall onto the glass. I'll update if it does.

 

EDIT: Yeah, I definitely have dust  on my camera. I only see a couple specks but I've only had it a day!

 

I'm going to try an experiment. I know I'm affected by this issue so I have covered the rear mic, headphone jack (don't use it anyway) and space between the flash + camera glass with tape. If it doesn't get worse we can assume it's one of those three openings that is letting dust in.

WR
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30 Posts

10-22-2017

IN

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Re: G5S Plus with dust in camera (INCREDIBLE)

2017-11-06, 5:31 AM

Do tell us if it works out.

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21 Posts

10-29-2016

US

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Re: G5S Plus with dust in camera (INCREDIBLE)

2017-11-06, 5:59 AM

A friend has only covered the microphone and has apparently stopped the dust.

 

Look at the photos, in all photos the dust goes from top to bottom, so we could clearly assume that the problem is the microphone.

 

Anyway, this should not happen and I'm still waiting for Motorola's response

 

MattForumsMngr Moto_JM 

 

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18179 Posts

02-03-2016

US

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Re: G5S Plus with dust in camera (INCREDIBLE)

2017-11-06, 15:39 PM

wrote:

A friend has only covered the microphone and has apparently stopped the dust.

 

Look at the photos, in all photos the dust goes from top to bottom, so we could clearly assume that the problem is the microphone.

 

Anyway, this should not happen and I'm still waiting for Motorola's response

 

MattForumsMngr Moto_JM 

 


My apologies. We got our wires crossed here about who was doing what and didn't reply on this thread.

 

If you have dust in the camera lens, please submit your phone for repair -- this is fully covered under warranty.

 

If you can also please put the serial number of the phone in your profile before you send it in, that will help us determine the source of the problem. (Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943)

 

Again, apologies for making you wait on this response.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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16 Posts

10-31-2017

IN

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Re: G5S Plus with dust in camera (INCREDIBLE)

2017-11-06, 16:26 PM

Is it possible  tht all the profiles of all the person complaining  for the problem is incomplete  ??

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18179 Posts

02-03-2016

US

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Re: G5S Plus with dust in camera (INCREDIBLE)

2017-11-06, 16:57 PM

wrote:

Is it possible  tht all the profiles of all the person complaining  for the problem is incomplete  ??


It's possible - yours is. :D

 

I was responding to a previous question about why we wanted the IMEI.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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2 Posts

11-04-2017

IN

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Re: G5S Plus with dust in camera (INCREDIBLE)

2017-11-06, 17:13 PM
Hi,
Is that secure to update the Serial/IMEI of our phone under profiles?
Also you have told to submit phone for service centers for repairs. Can i know whether the repair will be made without heating or moulding or you are going replace the handsets?
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51 Posts

01-07-2016

MX

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Re: G5S Plus with dust in camera (INCREDIBLE)

2017-11-06, 17:24 PM

wrote:

wrote:

A friend has only covered the microphone and has apparently stopped the dust.

 

Look at the photos, in all photos the dust goes from top to bottom, so we could clearly assume that the problem is the microphone.

 

Anyway, this should not happen and I'm still waiting for Motorola's response

 

MattForumsMngr Moto_JM 

 


My apologies. We got our wires crossed here about who was doing what and didn't reply on this thread.

 

If you have dust in the camera lens, please submit your phone for repair -- this is fully covered under warranty.

 

If you can also please put the serial number of the phone in your profile before you send it in, that will help us determine the source of the problem. (Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943)

 

Again, apologies for making you wait on this response.

 

- Matt


And who assures me that the next one will not have this problem?

 

 

 
 
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