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JamesRLS
Punch Card
Posts: 26
Registered: ‎11-28-2017
Location: GB
Views: 563
Message 171 of 303

Re: G5S Plus with dust in camera (INCREDIBLE)

That's interesting, where does it say your phone is manufactured in?

JamesRLS
Punch Card
Posts: 26
Registered: ‎11-28-2017
Location: GB
Views: 560
Message 172 of 303

Re: G5S Plus with dust in camera (INCREDIBLE)

William, may I know where you purchased your g5s plus from? 

Bhaviksolanki1
Blue Screen Again
Posts: 19
Registered: ‎11-18-2017
Location: IN
Views: 559
Message 173 of 303

Re: G5S Plus with dust in camera (INCREDIBLE)

India

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Senior MotoAgent
Senior MotoAgent
Posts: 4,417
Registered: ‎07-12-2014
Location: US
Views: 541
Message 174 of 303

Re: G5S Plus with dust in camera (INCREDIBLE)

Hi guys,

 

I know this situation with the dust buildup in the camera can be really frustrating. We are aware of this concern and we recommend that you process a service/repair request at your local Motorola center.

 

Regards,

JM

Motorola Support

KunalMavani
Punch Card
Posts: 23
Registered: ‎11-06-2017
Location: IN
Views: 514
Message 175 of 303

Re: G5S Plus with dust in camera (INCREDIBLE)

Mr. JM after giving it to service center for repair/service once our phone will come back to us than again we will face the same issue... Dust will enter the phone anyways... Give us the permanent solution... And we will get our phone serviced for free untill the warranty period what after that? Why would we pay for your mistake??
Akash2611
What's DOS?
Posts: 2
Registered: ‎12-01-2017
Location: IN
Views: 506
Message 176 of 303

Re: G5S Plus with dust in camera (INCREDIBLE)

Mr JM,
We are aware that we can go to a nearby service center for this issue.
But that is NOT A PERMANENT SOLUTION.
Can u guys even confirm that u are working to provide a permanent solution for this?
KunalMavani
Punch Card
Posts: 23
Registered: ‎11-06-2017
Location: IN
Views: 503
Message 177 of 303

Re: G5S Plus with dust in camera (INCREDIBLE)

Mr.Jm
Your statement sound like you are saying "go **bleep** yourself" kindly provide us the permanent solution
ARUN2681
Fanfold Paper
Posts: 5
Registered: ‎11-23-2017
Location: IN
Views: 495
Message 178 of 303

Re: G5S Plus with dust in camera (INCREDIBLE)

Guys 

I think they don't have any solution for this defect. They have already sold so many units of g5s plus and neither they want to acknowledge thier fault. As it may result in negative marketing for them. Nothing is affecting them...untill this issue is raised to another level.

Chatchie
Paper Tape
Posts: 4
Registered: ‎11-25-2017
Location: US
Views: 424
Message 179 of 303

Re: G5S Plus with dust in camera (INCREDIBLE)

So it's been a week since I got my phone. I pulled it out of the box and put a small piece of packing tape over the rear mic. I've been remolding a bathroom all week and the dust and insulation has been flying. I'm happy to report that although my speaker grills are full of dust there isn't a spec in the camera housing.

 

By the way, the camera on this phone is terrible. If an update doesn't come soon to address that I'm gonna sell it and move on. 

Sandy21883
What's DOS?
Posts: 1
Registered: ‎12-02-2017
Location: IN
Views: 415
Message 180 of 303

Re: G5S Plus with dust in camera (INCREDIBLE)

I am also haveing same problem my Moto G5 S plus back camera glass is filled with dust. I gave it to service center. But after 5 day's again it got dust inside. What to do now.

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