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FinalLuis
SCSI Port
Posts: 51
Location: MX
Views: 11,575
Message 1 of 289

G5S Plus with dust in camera (INCREDIBLE)

4 days with this phone and dust particles have been put into the camera lens, how is this possible in a "phone resistant to dust and water"?

 

And not im not the only one with this problem, check this reports on Twitter:

https://mobile.twitter.com/shinchane/status/906799819653398528

https://mobile.twitter.com/shinchane/status/905157732449214464

https://mobile.twitter.com/BharatNavadia/status/918760111182462976

https://mobile.twitter.com/Rupesh280793/status/919168312805703680

 

What is happening with you Motorola? This is an incredibly manufacturing error!!! DJWZexvVAAAD3JJ.jpgThe dust problem

FinalLuis
SCSI Port
Posts: 51
Location: MX
Views: 11,335
Message 2 of 289

Re: G5S Plus with dust in camera (INCREDIBLE)

image.jpg

 

One more of another report on Twitter, refund my money Motorola

 

All 2016 Moto phones camera lens: easy scratchable

2017: dust in camera lens? Incredible moto, really incredible

 

Guys with this phone: see your lens on the sun Smiley Wink

Rafalex
Fanfold Paper
Posts: 21
Location: US
Views: 11,331
Message 3 of 289

Re: G5S Plus with dust in camera (INCREDIBLE)

Its true!!!! i did not realize of this but my phone also has dust!!!!  Moto????? Go crap!

 

<edited for profanity>

thanos_61
Ctrl-Alt-Del
Posts: 11
Location: IN
Views: 11,238
Message 4 of 289

Re: G5S Plus with dust in camera (INCREDIBLE)

Yes I Have This Prb Too.
What To Do Now Moto ??
Visit My Blog At : mayurmuzik.blogspot.in
FinalLuis
SCSI Port
Posts: 51
Location: MX
Views: 11,178
Message 5 of 289

Re: G5S Plus with dust in camera (INCREDIBLE)

The guarantee, although it is of no use, surely the new device will have the same problem

Finaldark
Paper Tape
Posts: 4
Location: US
Views: 11,166
Message 6 of 289

Re: G5S Plus with dust in camera (INCREDIBLE)

I just registered in this forum to say that I also have this problem and report it, this type of errors is for beginners, stupid and incredible defect

Motorola Admin Motorola Admin
Motorola Admin
Posts: 15,915
Location: US
Views: 11,101
Message 7 of 289

Re: G5S Plus with dust in camera (INCREDIBLE)

Thanks for reporting -- we'll look into this.

 

Does this have an impact on the photos you take?

 

Thanks,

 

- Matt

FinalLuis
SCSI Port
Posts: 51
Location: MX
Views: 11,071
Message 8 of 289

Re: G5S Plus with dust in camera (INCREDIBLE)

not for the moment since the amount of dust is not much, but little by little it is entering more and it will end up affecting image quality obviously

Rafalex
Fanfold Paper
Posts: 21
Location: US
Views: 11,068
Message 9 of 289

Re: G5S Plus with dust in camera (INCREDIBLE)

my lens if it has a lot of dust, more than that of the images and if it affects the image quality, especially when there is a lot of light, I still can't believe they make such mistakes pffff!

Motorola Admin Motorola Admin
Motorola Admin
Posts: 15,915
Location: US
Views: 11,029
Message 10 of 289

Re: G5S Plus with dust in camera (INCREDIBLE)


@FinalLuis wrote:

not for the moment since the amount of dust is not much, but little by little it is entering more and it will end up affecting image quality obviously


Thanks.

 

Can all of you please make sure your profiles include your current phone, carrier and serial number -- this will help me investigate. 

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

We'll try to get some info on this as soon as possible. Thanks!

 

- Matt

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