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147 Posts

11-16-2017

IN

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Re: G5S Plus with dust in camera (INCREDIBLE)

2018-12-14, 17:13 PM

Can anybody (especially the people who have bought the device during last 3 months) please confirm if this manufacturing defect is still present in the latest manufactured G5s Plus handsets?

I got it just yesterday and now I am worried after going through this thread! :smileyindifferent: My device has a manufacturing date of September 2018. 

If it is present, how do I prevent the dust from going into my device's camera lens? Should I cover the headphone jack? 

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1 Posts

01-07-2019

IN

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Re: G5S Plus with dust in camera (INCREDIBLE)

2019-01-07, 16:29 PM

I too am having the same dust problem with my rare camera. So irritating I love to click pictures always and capture things happening around me and with this issue I loss the clarity and I see some sort of foggy pictures when I click photos. How to fight it out. And with this issue when I go to Moto service centre they just don't get the issue fixed fast instead for this small work they ask me to leave my phone and collect it back in a day or two. This is very annoying.

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5405 Posts

07-12-2014

US

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Re: G5S Plus with dust in camera (INCREDIBLE)

2019-01-11, 19:37 PM

We recommend submitting your phone for repair. The repair centers are equipped to correct this problem. Please contact our local service center for further assistance. Here's the link to locate the one nearest you: http://motorola-mobility-en-in.custhelp.com/app/mcp/trackrepair2

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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1 Posts

01-18-2019

IN

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Re: G5S Plus with dust in camera (INCREDIBLE)

2019-01-18, 7:39 AM

I have the same problem even after visiting service center.. please suggest

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3 Posts

03-14-2018

US

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Re: G5S Plus with dust in camera (INCREDIBLE)

2019-01-18, 23:51 PM

I have access to rsd cloud motorola, but my request has been rejected, what can I do to be accepted

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1 Posts

03-06-2019

IN

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Re: G5S Plus with dust in camera (INCREDIBLE)

2019-03-06, 3:53 AM

Dust starts accumulating again in my Moto G5S Plus rear camera glass after get being repaired from authorised service centre for the same problem.

 

Service Centre Location:
Service & Communication Solutions/ Lenovo Mobile Service Centre
A-180,Sukhdev Nagar Market, Kotla Mubarakpur, Bhishma Pitamah Marg, Defence Colony Red Light
New Delhi - Delhi, India

Service Centre Number:
Mobile: 99994 44333
Landline: +911140528759

Description:- I recently get my Under Warranty Moto G5S Plus serviced from Lenovo authorised service centre for the dust accumulated in rear camera glass problem on 28th February, 2019.
But now after 4-5 days dust has again starts accumulating under my rear camera lens glass. Service centre people told me problem wouldn't arise again after repair, but dust still accumulating now. And Repair only temporarily fixed my phone problem for that time. In short time it will again cover my whole camera and adversely affect the camera quality.
As I wouldn't gonna get it cleaned by visiting service centre every month for this temporary fix and pay for this same after Phone's warranty ends.
Please therefore its requested to you to kindly escalate my complaint and "Provide me a Permanent fix for dust problem in my Moto G5S Plus" as soon as possible through concerened Department. I have emailed about the same to
supportforums@motorola.com as well.

Thank you.

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