Motorola Community

Moto G PhonesMoto G5S / Moto G5S Plus
All Forum Topics
Options

520 Posts

12-29-2013

US

556 Signins

10164 Page Views

  • Posts: 520
  • Registered: ‎12-29-2013
  • Location: US
  • Views: 10164
  • Message 81 of 316

Re: G5S Plus with dust in camera (INCREDIBLE)

2017-11-07, 18:03 PM

wrote:

please do not put incoherent things, there is no point of comparison between these 2 things


What is incoherent?

Someone asked about heating and moulding. I pointed out that they have to heat it to release the adhesive that holds it all together.

I don't know wht they were asking about with respect to moulding.

And repairing a phone is no different than repairing any other item. No company just replaces the item with a new one. They take it apart to fix it. They might send a refurbished one to get you up faster, but I'd rather get my original device back instead of refub that I don't know the history of.

Reply
Options

16 Posts

10-31-2017

IN

36 Signins

256 Page Views

  • Posts: 16
  • Registered: ‎10-31-2017
  • Location: IN
  • Views: 256
  • Message 82 of 316

Re: G5S Plus with dust in camera (INCREDIBLE)

2017-11-07, 18:03 PM

As its a manufacturing  defect why shld we accept repaired n reassembled phone although we customers paid full amount for such a defective mobile...

Reply
Options

520 Posts

12-29-2013

US

556 Signins

10164 Page Views

  • Posts: 520
  • Registered: ‎12-29-2013
  • Location: US
  • Views: 10164
  • Message 83 of 316

Re: G5S Plus with dust in camera (INCREDIBLE)

2017-11-07, 18:16 PM

wrote:

A worthy video to watch... 

https://youtu.be/Z7ruxeDF2dU


Here's one without all the talking.

https://www.youtube.com/watch?v=A2-rT93YZo8

 

At 6:35 you can see the cavity connecting the rear mic and the camera well.

A bit earlier (6:17) there's a seal shown around the mic.

 

My guess is that the problem is related to that seal.

Reply
Options

30 Posts

10-22-2017

IN

53 Signins

359 Page Views

  • Posts: 30
  • Registered: ‎10-22-2017
  • Location: IN
  • Views: 359
  • Message 84 of 316

Re: G5S Plus with dust in camera (INCREDIBLE)

2017-11-07, 18:29 PM
You miss the point. Again.

As a customer of a phone where the flaw has been determined within 2 weeks of purchase, am I not entitled to a new, fresh phone from the plant with the problem completely solved?

Do phones have to be taken apart within a month of the purchase?

And where's the guarantee that the problem will not spring back after a few months of usage after getting it repaired in the service centre? Wouldn't it be better if the phones were to come from the manufacturing plant with the "sealant" problem solved, after having passed through all the quality checks? Why do we have to play the quality department here? That's the manufacturers' job.
Reply
Options

21 Posts

10-29-2016

US

18 Signins

192 Page Views

  • Posts: 21
  • Registered: ‎10-29-2016
  • Location: US
  • Views: 192
  • Message 85 of 316

Re: G5S Plus with dust in camera (INCREDIBLE)

2017-11-08, 6:17 AM

 


wrote:

wrote:

please do not put incoherent things, there is no point of comparison between these 2 things


What is incoherent?


Incoherent = Illogical, thats all

Reply
Options

21 Posts

10-29-2016

US

18 Signins

192 Page Views

  • Posts: 21
  • Registered: ‎10-29-2016
  • Location: US
  • Views: 192
  • Message 86 of 316

Re: G5S Plus with dust in camera (INCREDIBLE)

2017-11-08, 6:32 AM

 


wrote:
You miss the point. Again.

As a customer of a phone where the flaw has been determined within 2 weeks of purchase, am I not entitled to a new, fresh phone from the plant with the problem completely solved?

Do phones have to be taken apart within a month of the purchase?

And where's the guarantee that the problem will not spring back after a few months of usage after getting it repaired in the service centre? Wouldn't it be better if the phones were to come from the manufacturing plant with the "sealant" problem solved, after having passed through all the quality checks? Why do we have to play the quality department here? That's the manufacturers' job. 

AGREE

 

ATTENTION MOTO G5S PLUS USERS:

 

Cover the f u c k i n g rear microphone hole with contact paper, tape, or any thing

 

Hey Motorola update the advertising images of the G5S Plus

 

 I have wanted to help a little :)

 

 

or WAIT! maybe they want to add a perfectly cut adhesive inside the box from now on

 

or what do you think MattForumsMngr Moto_JM It's not a good idea?

 

 

 

Reply
Options

16 Posts

10-31-2017

IN

36 Signins

256 Page Views

  • Posts: 16
  • Registered: ‎10-31-2017
  • Location: IN
  • Views: 256
  • Message 87 of 316

Re: G5S Plus with dust in camera (INCREDIBLE)

2017-11-08, 6:35 AM

Did u did tht ?? 

N did u got success in stoping d  dust? 

 

Reply
Options

21 Posts

10-29-2016

US

18 Signins

192 Page Views

  • Posts: 21
  • Registered: ‎10-29-2016
  • Location: US
  • Views: 192
  • Message 88 of 316

Re: G5S Plus with dust in camera (INCREDIBLE)

2017-11-08, 6:41 AM

wrote:

Did u did tht ?? 

N did u got success in stoping d  dust? 

 


Yes, but this is the most homemade (and stupid) solution I've ever used on a phone

 

But wait!, check this report:

 

https://twitter.com/mehul584/status/924291917042421761

 

NOW THE G5S PLUS COMES ALREADY WITH DUST SINCE THE FIRST TIME YOU OPEN IT! THIS IS A NEW EXCLUSIVE FEATURE FOR SOME USERS?  

 

You're doing it right Motorola you're doing it right! =D

Reply
Options

4 Posts

10-22-2017

US

5 Signins

42 Page Views

  • Posts: 4
  • Registered: ‎10-22-2017
  • Location: US
  • Views: 42
  • Message 89 of 316

Re: G5S Plus with dust in camera (INCREDIBLE)

2017-11-08, 7:04 AM

because they delete the message from this user? this message is more informative than what the agents have said, here the message:

 

 

ATTENTION MOTO G5S PLUS USERS:

 

Cover the rear microphone hole with contact paper, tape, or any thing

 

Hey Motorola update the advertising images of the G5S Plus

 

 I have wanted to help a little :)

 

 

or WAIT! maybe they want to add a perfectly cut adhesive inside the box from now on

Reply
Options

4 Posts

10-22-2017

US

5 Signins

42 Page Views

  • Posts: 4
  • Registered: ‎10-22-2017
  • Location: US
  • Views: 42
  • Message 90 of 316

Re: G5S Plus with dust in camera (INCREDIBLE)

2017-11-08, 7:14 AM

wrote:

because they delete the message from this user? this message is more informative than what the agents have said, here the message:

 

 

ATTENTION MOTO G5S PLUS USERS:

 

Cover the rear microphone hole with contact paper, tape, or any thing

 

Hey Motorola update the advertising images of the G5S Plus

 

 I have wanted to help a little :)

 

 

or WAIT! maybe they want to add a perfectly cut adhesive inside the box from now on


Typical of Motorola, they do not report anything but if they delete messages

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete