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16 Posts

03-27-2018

GB

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G5S - covid 19 app

2020-09-28, 10:45 AM

I tried to install the NHS covid19 app on my G5S, but it reports that another app is using the same technology so it can't install. It gives no other info e.g. what app etc - has anybody else tried this?

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2129 Posts

03-11-2019

US

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Re:G5S - covid 19 app

2020-10-02, 15:32 PM

Hi lists,

 

Thanks for letting us know about this. There could be an exposure notification app for your region. You can check it by going to Play Store > Menu (3 horizontal line icon located on the upper left) > My Apps and Games > Installed. Then there should be a red sun icon/badge beside the app name/icon.

 

Best regards,
Zeke
Motorola Support



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392 Posts

08-15-2020

GB

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Re:G5S - covid 19 app

2020-10-02, 15:41 PM

Just a thought - there has been some confusion on Play Store naming apps like this one.
Make sure the app says NHS COVID-19. That hyphen is important. I believe the NZ app has a similar name but without the hyphen.

 

Link should be:  https://play.google.com/store/apps/details?id=uk.nhs.covid19.production&hl=en_UK

 

If you have selected this app then there must be some other issue.

# I am not a Motorola/Lenovo Employee. I am just a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. #
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2129 Posts

03-11-2019

US

603 Signins

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  • Posts: 2129
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Re:G5S - covid 19 app

2020-10-02, 16:22 PM

Hi lists,

 

Just to add, you can also check on the installed Covid notification app by going to Settings > Google > COVID-19 exposure notifications. Let us know if there is already an installed app.

 

Best regards,
Zeke
Motorola Support



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