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9 Posts

03-27-2018

GB

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G5S - unable to send SMS

2020-02-18, 9:46 AM

I'm setting up a new G5S but I can't send SMS messages. After selecting a contact and trying to send I get' Can't send message. Your message has no valid recipients. I have been through the settings but can't see anything to change.

 

Incidentally, the SMS app on this phone looks completely different to the old one - although it is the 'standard' one that is on the phone when supplied. Has there been a change?

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1565 Posts

10-16-2018

GB

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Re: G5S - unable to send SMS

2020-02-18, 9:55 AM

 wrote:

I'm setting up a new G5S but I can't send SMS messages. After selecting a contact and trying to send I get' Can't send message. Your message has no valid recipients. I have been through the settings but can't see anything to change.

 

Incidentally, the SMS app on this phone looks completely different to the old one - although it is the 'standard' one that is on the phone when supplied. Has there been a change?


Have you logged into your Google account and synced your Contacts?

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9 Posts

03-27-2018

GB

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Re: G5S - unable to send SMS

2020-02-18, 10:51 AM

I have to admit that I'm not really sure how to sync the contacts. I've had a look at a few settings and as far as I can tell they are synced, but any help would be appreciated.

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1565 Posts

10-16-2018

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Re: G5S - unable to send SMS

2020-02-18, 10:54 AM

 wrote:

I have to admit that I'm not really sure how to sync the contacts. I've had a look at a few settings and as far as I can tell they are synced, but any help would be appreciated.


Phone settings> Scroll down to Accounts and click on Google. you'll find it in there.

 

Does your  Contacts app show all your contacts?

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9 Posts

03-27-2018

GB

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Re: G5S - unable to send SMS

2020-02-18, 11:11 AM

It appears to be all synced, and I can see all my contacts okay

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1565 Posts

10-16-2018

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Re: G5S - unable to send SMS

2020-02-18, 11:34 AM

 wrote:

It appears to be all synced, and I can see all my contacts okay


Two things to try.

 

1: In the phone's network settings disable the auto select and let it scan for your Network/Carrier and pick a WRONG one and let it fail and then pick the correct one.

 

2: Phone settings> Messaging> Storage and Clear Data And cache and the long press the power button again until the phone restarts.

 

 

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9 Posts

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Re: G5S - unable to send SMS

2020-02-18, 12:58 PM

I tried those suggestions but sadly it still doesn't work. I am able to receive a message - when I first replied it worked but the second reply to the conversation failed with the same error.

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9 Posts

03-27-2018

GB

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Re: G5S - unable to send SMS

2020-02-18, 13:34 PM
I waited for a bit and tried to post the same reply again, and it worked. So within the same conversation it seems to only work intermittently.
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1565 Posts

10-16-2018

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Re: G5S - unable to send SMS

2020-02-18, 15:17 PM

 wrote:
I waited for a bit and tried to post the same reply again, and it worked. So within the same conversation it seems to only work intermittently.

Check with your Netwoek's page for a Network checker. There might be a mast down in your area :(

 

Also try a Network reset,

 

  • .Touch Settings.
  • .Scroll to and touch Backup & reset.
  • .Touch Network settings reset.
  • .Touch RESET SETTINGS.
  • .Touch RESET SETTINGS.

Make sure you write down any WiFi logins as they will get wiped and then restart the phone. You can also try taking the Sim card out and giving the contacts a  wipe with some clean tissue and re-insert.

 

 

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9 Posts

03-27-2018

GB

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Re: G5S - unable to send SMS

2020-02-19, 8:32 AM

I realised that the default SMS app didn't look the same as the old phone, so I installed the same SMS app and it seems to work perfectly now.

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