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10 Posts

12-11-2017

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G5s Screen Repair Cost UK

2017-12-11, 8:26 AM

Unfortunately I dropped my G5s over the weekend and I now have two hairline cracks across the screen.

 

I contacted motorola about having it repaired and they told me that I could send it to them for assessment, they would then give me a quote to repair and, if I didn't accept the quote, I could get the phone back for a "handling fee".

 

The issue is that they refuse to tell me how much the handling fee will be. I think it's ridiculous to expect customers to commit to a non-specific handling fee in order to get a repair quote.

 

Has anyone had their screen replaced by motorola? What was the cost of the repair and what was the handling fee if you chose not to have the phone repaired? I'm in the UK.

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10 Posts

12-11-2017

GB

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Re: G5s Screen Repair Cost UK

2017-12-14, 12:48 PM

No-one in the UK has had a screen replacement? What about other phone models? I presume the handling fee will be similar.

 

Any help would be appreciated.

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80 Posts

11-15-2017

GB

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Re: G5s Screen Repair Cost UK

2017-12-14, 15:08 PM

Have you looked on Amazon / eBay then take it to a small repair shop .. seems the easiest and cheapest route..

Lenovo Y50-70 - Motorola G5s ( XT1797)
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10 Posts

12-11-2017

GB

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Re: G5s Screen Repair Cost UK

2017-12-14, 15:22 PM

Thanks for the response. 

 

My worry is the quality of screens that repair shops will use. They charge about £65 but I'll probably be getting the same screens I can buy from eBay for £20 and fit myself. 

 

For peace of mind, I'd prefer to use Motorola, but it's ridiculous that they won't tell me how much the handling charge is. 

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80 Posts

11-15-2017

GB

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Re: G5s Screen Repair Cost UK

2017-12-14, 15:28 PM

Understood where you are coming from.. And no worries I think they cost around 100 Us with a 25 postage fee from them so about £100 ouch expensive drop or a night out ..

 

Lenovo Y50-70 - Motorola G5s ( XT1797)
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18 Posts

07-18-2018

GB

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Re: G5s Screen Repair Cost UK

2018-07-18, 15:14 PM

Hi Mike1986

What decision did you eventually make on screen replacement? I have just cracked mine and Motorola support have given me a rough estimate for a straight screen replacement of £110.99. If I send it and I don't like the subsequent formal quotation there will be a fee of £19.54. Just wondering if you went via Motorola, used another repairer, or sourced a screen and did it yourself?

Thanks

Rod


>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
 Mike 1986 wrote:

Unfortunately I dropped my G5s over the weekend and I now have two hairline cracks across the screen.

 

I contacted motorola about having it repaired and they told me that I could send it to them for assessment, they would then give me a quote to repair and, if I didn't accept the quote, I could get the phone back for a "handling fee".

 

The issue is that they refuse to tell me how much the handling fee will be. I think it's ridiculous to expect customers to commit to a non-specific handling fee in order to get a repair quote.

 

Has anyone had their screen replaced by motorola? What was the cost of the repair and what was the handling fee if you chose not to have the phone repaired? I'm in the UK.


 

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