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10 Posts

08-02-2018

United States of America

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GPS not fully working after Oreo update. Please help I need GPS for work!

2018-10-19, 1:33 AM

Google maps and waze both are having issues after the update. My car icon will bounce around the map and not even show correct orientation.

 

Someone please help as I need GPS for work. Is there a quick way to fix? Way to undo the update and go back to 7.1 without a full factory reset?

 

UPDATE: Not sure what fixed it but after doing many restarts, changing GPS to device only <> high accuracy, 4G LTE to 3G and back the GPS started working properly again.

 

UPDATE 2: GPS acting up again..... This really sucks.... Wish I never updated now....

 

Either way something happen to make the GPS go out of wack after updating to 8.1 Oreo update and should be looked into.

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10 Posts

08-02-2018

United States of America

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Re: GPS not fully working after Oreo update. Please help I need GPS for work!

2018-10-20, 6:16 AM

No one else has this issue?

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1045 Posts

10-08-2015

India

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  • Message 3 of 15

Re: GPS not fully working after Oreo update. Please help I need GPS for work!

2018-10-26, 10:57 AM

Hi ThaFuRiouSOne,

 

Greetings from Moto,

 

We are sorry for the inconvenience caused. Request you to check with below checkpoints & let us know.

 

* Make sure you have made "Location mode" set up as "High accuracy", here are the steps for same.

 

Tap on Settings>>Security & Location>>Location>>Mode>>High accuracy.

 

* Check "Location permission" is enabled.  

 

Tap on Settings>>Security & Location>>App level permisions>>maps>>Slide on.

 

* Check with Safe Mode.

 

Safe Mode temporarily disables all applications installed from the Play Store. This troubleshooting step helps determine whether a third party application is the cause of a software issue. Safe Mode temporarily disables all applications installed from the Play Store. This troubleshooting step helps determine whether a third party application is the cause of a software issue.

 

Can you test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

 

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10 Posts

08-02-2018

United States of America

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  • Message 4 of 15

Re: GPS not fully working after Oreo update. Please help I need GPS for work!

2018-10-28, 22:05 PM
None of the above worked. There seems to be something wrong within the phone itself and just a coincidence this all happened after installing Oreo. Maybe something with the GPS antenna inside come loose? Cause when i tap the phone with my hand or on steering wheel the GPS nav instantly starts working perfectly again for a while.

Hopefully it stays working long enough to get my new phone soon cuz i cant afford to part with this one for repairs as its used for work daily...
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1045 Posts

10-08-2015

India

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  • Message 5 of 15

Re: GPS not fully working after Oreo update. Please help I need GPS for work!

2018-10-29, 8:29 AM

 wrote:
None of the above worked. There seems to be something wrong within the phone itself and just a coincidence this all happened after installing Oreo. Maybe something with the GPS antenna inside come loose? Cause when i tap the phone with my hand or on steering wheel the GPS nav instantly starts working perfectly again for a while.

Hopefully it stays working long enough to get my new phone soon cuz i cant afford to part with this one for repairs as its used for work daily...

Hi ThaFuRiouSOne,

 

Thank you for trying provided troubleshooting steps. If you think it's a hardware issue, it would be best to bring this to our service center because we are unable to properly evaluate your phone. 

 

Before that take a data backup of your device to try to perform the "Factory Data Reset" & let us know.

 

If your device is liable for repair services, you can avail the warranty services accordingly. 

 

Click here for Motorola phones warranty information.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

 

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10 Posts

08-02-2018

United States of America

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  • Message 6 of 15

Re: GPS not fully working after Oreo update. Please help I need GPS for work!

2018-10-29, 8:40 AM
Yes the phone is still in warranty and i have sent an email to support so see how to proceed.
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26 Posts

07-15-2017

United States of America

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  • Message 7 of 15

GPS not fully working after Oreo update. Please help I need GPS for work!

2018-10-30, 13:26 PM

There is a serious problem with Oreo update and GPS stability. Many users are having issues. 

I did all the recommend fixes. Factory reset. High accuracy setting with all scanning enabled on location. Toggling gps, WiFi, airplane.

Moto help hardware test of gps shows 0 satellites are connected with your gps receiver. 

GPS does work sometimes, but it seems the signal is very fragile and drops alot.

Phone is Moto G5s plus on Verizon. No changes to phone since update. No other apps installed such as app killer, GPS spoofer, etc... Only use Google maps and Pokemon go.

You have a real problem here. Why would you release a product to market as a failure. It took over a year and this is your best?

 

Subject edited.

 

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10 Posts

11-09-2018

Belgium

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  • Message 8 of 15

Re: GPS not fully working after Oreo update. Please help I need GPS for work!

2018-11-09, 16:21 PM

I have the same isues.

 

I performed the Oreo update on monday.

I didn't Use the GPS that day, but found out on tuesday.

Both Google Maps and HereWeDrive had trouble finding the signal and keeping up while driving.

Useless.

Location mode was set up as "High accuracy".

 

I tried safe mode the next day, no difference.

 

I did a factory reset on wednesday.

No difference.

 

This doesn't look like a hardware problem.

 

Edit: just noticed I'm in the wrong section of the forum - I have a G5 (no S or Splus)

 

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10 Posts

08-02-2018

United States of America

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  • Message 9 of 15

Re: GPS not fully working after Oreo update. Please help I need GPS for work!

2018-11-09, 20:54 PM

 wrote:

I have the same isues.

 

I performed the Oreo update on monday.

I didn't Use the GPS that day, but found out on tuesday.

Both Google Maps and HereWeDrive had trouble finding the signal and keeping up while driving.

Useless.

Location mode was set up as "High accuracy".

 

I tried safe mode the next day, no difference.

 

I did a factory reset on wednesday.

No difference.

 

This doesn't look like a hardware problem.

 

 


Try tapping the side and or back of the phone with your knuckles. I too thought it was Oreo update at first until i tapped the phone on my steering wheel when the GPS went heywire while trying to follow maps and it started working again lol. So now this is what i have to do every time it acts up in the car....

 

I am working on getting a new phone then will be sending this back for warrenty replacement as I can not work with a GPS phone.

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5 Posts

09-24-2018

Brazil

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  • Message 10 of 15

Re: GPS not fully working after Oreo update. Please help I need GPS for work!

2019-12-14, 22:07 PM

I have the same issues.

Tried everything.

I didn't let my phone fall or damaged it somehow.
GPS apps on store sees the satellites, but won't connect.

Sad, very sad...

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