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41 Posts

09-07-2017

India

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  • Message 1 of 13

Internet/Data getting disabled when connected to Call

2017-09-14, 6:34 AM

Data connection gets disabled while connecting to call/ during call 

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2438 Posts

12-19-2016

Philippines

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Re: Internet/Data getting disabled when connected to Call

2017-09-14, 16:56 PM

wrote:

Data connection gets disabled while connecting to call/ during call 


Hi shiva287

 

It is standard for any phone model NOT to be able to surf the internet using mobile data or use any application that requires the use of mobile data when you receive or make a call. In order to activate this special feature, you will need to contact your carrier and request for the use of Voice over LTE. Some carriers call this feature Advanced Calling. Whatever it may be called, the usage is the same: you may be able to use mobile data and make/receive calls using this feature at a cost. The cost varies of course and is dependent on your carrier.

 

Regards,
Ella
Motorola Support

 

 

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1 Posts

02-10-2018

India

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  • Message 3 of 13

Re: Internet/Data getting disabled when connected to Call

2018-06-27, 7:42 AM
Hlo, I also have same problem Motorola is my favourite company that's why I purchase Moto G5 S Plus but I was very disappointed to know that when I use to call there was no internet connection is there any way to fix this please arrest me.
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20 Posts

09-13-2017

India

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  • Message 4 of 13

Re: Internet/Data getting disabled when connected to Call

2018-06-27, 9:41 AM

Hi !

Which type of network you are using? viz, 2G/3G/4GLTE?

In 2G(EDGE/GPRS) user cannot use internet during calls. Same happens with the LTE networks. When you do call, CROSS (X) appears on your network bars /internet symbol or internet symbols get faint/light shade.

Please have a look at attached images.

In 3G/HSPA/HSDPA+ networks, you can make call and surf internet at the same time.

 

 

 

 

 

I hope this will resolve your query.

 

Reegards,

Safal08

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4321 Posts

03-04-2016

India

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  • Message 5 of 13

Re: Internet/Data getting disabled when connected to Call

2018-06-27, 9:46 AM

 wrote:
Hlo, I also have same problem Motorola is my favourite company that's why I purchase Moto G5 S Plus but I was very disappointed to know that when I use to call there was no internet connection is there any way to fix this please arrest me.

Hi Singhrobin,

 

Sorry to know about this. Can you please let us know since when you are facing this? Have you tried to check with any other different carrier?

 

Thanks

Sandip

Moto Support
 



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2 Posts

04-05-2018

India

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  • Message 6 of 13

Re: Internet/Data getting disabled when connected to Call

2018-11-18, 6:45 AM

I am facing same issue while on call. And even I faced that, while on call network getting down from 4G to H to G and then went off having cross mark. Please let me know settings if any

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4321 Posts

03-04-2016

India

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Re: Internet/Data getting disabled when connected to Call

2018-11-19, 6:14 AM

 wrote:

I am facing same issue while on call. And even I faced that, while on call network getting down from 4G to H to G and then went off having cross mark. Please let me know settings if any


Hi Rasna,

 

This actually depends on which type of mobile service you’re using , 2G (GPRS, EDGE) doesn’t have extra band to send both calling and internet data simultaneously, But in case of 3G (UMTS, HSUPA, HSDPA, HSDPA+) comes with extra bands which helps to handle both service at same time, and if we talk about 4G (LTE) this service uses different technology it’s like embedding the calling facility over mobile internet which we know as ‘VOLTE’(voice over LTE) and bandwidth is very high in LTE So we don’t face any interference between internet surfing and calling at same time, but sometimes when speed gets slow down it gets slower and lags on calls or internet too. 

 

Thanks

Sandip

Moto Support

 



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6 Posts

01-21-2019

India

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  • Message 8 of 13

Re: Internet/Data getting disabled when connected to Call

2019-01-23, 14:56 PM

Hello Dear,

I am dacfac the exactly same problem. Did you get any solution to your above said problem? 

Appreciate if can get help from this community. Thanks in advance.

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1 Posts

10-09-2020

India

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  • Message 9 of 13

Re: Internet/Data getting disabled when connected to Call

2020-10-09, 7:53 AM
I am facing same problem on call network is down while 4g selected in network type. Not able to call any number and no one is able 5o call me while internet working as expected only problem with calling. Can any one help me
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18 Posts

01-01-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 10 of 13

Re:Internet/Data getting disabled when connected to Call

2021-01-15, 15:43 PM

You are not solving our problems . It's an obvious fault with the one zoom I have same problem which is random sometimes internet during call sometimes not.its seems  software issue. My SIM card works perfectly in other manufacturers on internet and calls you are not getting to grips with this problem it's about time somebody did

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