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10-25-2017

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Issue with turbo charging moto g5s plus

2017-10-27, 11:57 AM

Hello,

I had bought a new phone MOTO G5s Plus and been using it for 15 Days. I have a below-mentioned issue with the phone while charging.

1. when I plug in my phone it will some time display as TURBO CHARGE and some time as only CHARGING ( usually when I plug in the battery will be below 30%).

2. when I plug in it will display as TURBO CHARGING and after some time it changes to CHARGING and the battery was 34% at that time.

3. when it is charging, the phone doesn't go to sleep, only display brightness is reduced.

 

 while I am writing this to you I kept my phone for charging it is 32% now and displaying as CHARGING( 5 hours to full). I think it was supposed to charge in turbo. Please suggest.

 

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2438 Posts

12-19-2016

PH

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Re: Issue with turbo charging moto g5s plus

2017-10-27, 16:00 PM

wrote:

Hello,

I had bought a new phone MOTO G5s Plus and been using it for 15 Days. I have a below-mentioned issue with the phone while charging.

1. when I plug in my phone it will some time display as TURBO CHARGE and some time as only CHARGING ( usually when I plug in the battery will be below 30%).

2. when I plug in it will display as TURBO CHARGING and after some time it changes to CHARGING and the battery was 34% at that time.

3. when it is charging, the phone doesn't go to sleep, only display brightness is reduced.

 

 while I am writing this to you I kept my phone for charging it is 32% now and displaying as CHARGING( 5 hours to full). I think it was supposed to charge in turbo. Please suggest.

 


Hi Prayagms

 

Have you tried using a different turbocharger to see if you will have the same issue? Meanwhile, I would suggest calibrating your battery. To calibrate the battery, press and hold the Power button until the screen goes dark, about 7-10 seconds. When the screen goes dark, release the Power button and the phone will automatically reboot. Plug the phone in and let it charge overnight, using only the charger that came in the box with the phone. Observe the battery performance within 24 hours. Let me know how it goes. 

 

Regards,
Ella
Motorola Support

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1 Posts

01-01-2018

IN

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Re: Issue with turbo charging moto g5s plus

2018-01-01, 16:22 PM

My Moto g5s plus is not turbo charging when I keep the phone on charging then for the first 5 min it is turbo charging and then next it goes to charging please help me with this 

 

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1 Posts

01-24-2018

IN

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Re: Issue with turbo charging moto g5s plus

2018-01-30, 18:16 PM

ihave recalibrated the battery again ..before 2days at that time ther was no problem for charging ...but now again its started ....plsss report  a complaint regarding this.

 

its only 2moths until this phone has taken but still a **bleep** problem for mobile i was thought that motorola is proce worthy and confirtable in sense this is such a cheating towards me!!!!!

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6 Posts

09-25-2017

IN

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Re: Issue with turbo charging moto g5s plus

2018-02-06, 18:55 PM

I could see this as a global issue for most of the users. The company iaprociis pr some temporary solution which doesn't work for most of the users. Moto team please provide a permanent solution for this. Calibrating the battery is not the solution for this. I suspect the problem is in the OS. Please assist to resolve this issue. Raise a complaint on this and make a fix. 

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1 Posts

02-13-2018

IN

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Moto G5 s plus charging issue

2018-02-13, 6:25 AM

Hello,

I have recently bought Moto G5 s plus just 15 days back and I am facing issue with charging.

 

When I plug-in the charger, it shows turbocharging but it changes to charging and it is taking too long to charge.

In battery settings sometimes while charging it shows "charging on AC" and sometimes it shows "charging over USB".

 

Request you to kindly guide me to resolve the problem.

 

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1 Posts

02-23-2018

IN

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Re: Issue with turbo charging moto g5s plus

2018-02-23, 15:35 PM

After recent security updates I have facing this issues, charging become very slow

Phone become slow to respond specially while calling

 

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2 Posts

03-05-2018

IN

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Re: Issue with turbo charging moto g5s plus

2018-03-05, 2:00 AM

I am facing the same issue after recent OS update.

 

Anyone able to get a solution to this problem, please help.

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2438 Posts

12-19-2016

PH

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Re: Issue with turbo charging moto g5s plus

2018-03-06, 17:38 PM

wrote:

I am facing the same issue after recent OS update.

 

Anyone able to get a solution to this problem, please help.


Let me help. It must have been hard for you to have this issue. Have you tried the aforementioned steps? How long would it take for you to completely charge your phone? - Ella

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2 Posts

03-05-2018

IN

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Re: Issue with turbo charging moto g5s plus

2018-03-07, 3:46 AM
I have tried all the aforementioned steps but no luck.
I am positive that this issue is because of the software update which happened 15 days ago.
If i switch of the phone and charge it, it is charging pretty quickly. But when I charge it in switched on state, it is taking longer hours (almost 9 hours). Please help.
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