11-07-2018 02:04 AM
We want updates.
Surely you have updates from the teams. We've been waiting patiently for days.
Waiting on answers,
11-08-2018 04:59 AM
11-08-2018 06:44 AM
We truly apologize for the delay. After investigating the case, we have come to a conclusion that the best option is to send the devices in for a repair, that will be covered by warranty for this particular issue (touchscreen unresponsive after update). However, if during the diagnose there will be found any physical or liquid damage a quotation and handling charge may be applied.
Please, submit your devices to the repair center and do not hesitate to contact us or the Customer Support, in case, you come across any problems during the repair: https://support.motorola.com/uk/en/contactus.
Please, accept our apologies for the inconvenience. Thank you for understanding!
11-08-2018 12:16 PM
So, I follow followed the guidence of Hivacruise by fastbooting and imputting the commands and now my device says...
"Start Up Failed"
"Your device didn't start up successfully
Use the software repair assisstant on computer to repair your device
Blah blah blah
Error: failed to load kernel"
What's the deal here?
Me phone will not start up or anything - not even turn off! OMG
Reading other forums, looks like I'm totally ducked
My door is open to answers however
Sparky Marky Lopez Ltd.
11-09-2018 12:00 AM
Thanks for your reply Katalin.
Can you confirm which repair centre for UK customers and the turn-around time for device fix and return please?
Authorized repair center in the UK is Anovo. Please follow the link below and follow the instructions to book a repair. It is very important to follow this step to avoid delays:
Once you have a repair reference number, please take note of it and proceed to send the device for repair. The address for our repair centre for our UK based customers is:
Lenovo/Motorola Repair Centre
Vulcan Road North
You can expect the device to be repaired and returned back to you within 7 working days from its arrival at our repair centre, depending on stock availability.