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3 Posts

02-27-2018

Turkey

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*Low audio volume* Rear microphone doesn't work on instagram/snapchat etc.

2018-02-27, 0:45 AM

I've been trying to fix the low audio problem on video recordings made with instagram and tested both microphones by covering them. Turns out the rear microphone is not working when I try to record a video for an Instagram STORY. However recording a video as a normal instagram post is just fine with both microphones working.

 

I've read other posts from people who have the same problem. I can barely hear anything in my recordings for instagram stories. Same problem occurs with Snapchat as well. I've tried other apps, Whatsapp, Twitter, Facebook, and there was no problem with those, audio in videos were just fine.

 

Any solutions for this yet?

 

(My device is Moto G5s Plus)

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44 Posts

02-26-2018

Germany

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Re: *Low audio volume* Rear microphone doesn't work on instagram/snapchat etc.

2018-02-27, 8:38 AM

The microphone activation seems pretty messed up. I have the problem during video calls, only the rear microphone is activated, which produces a terrible sound quality: https://forums.lenovo.com/t5/Moto-G5S-Moto-G5S-Plus/Bottom-microphone-not-working-when-on-speaker/td-p/3993752

 

I hope, they wilil provide us with a fix for this serious issue soon.

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5996 Posts

12-04-2017

India

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Re: *Low audio volume* Rear microphone doesn't work on instagram/snapchat etc.

2018-02-27, 17:10 PM

wrote:

I've been trying to fix the low audio problem on video recordings made with instagram and tested both microphones by covering them. Turns out the rear microphone is not working when I try to record a video for an Instagram STORY. However recording a video as a normal instagram post is just fine with both microphones working.

 

I've read other posts from people who have the same problem. I can barely hear anything in my recordings for instagram stories. Same problem occurs with Snapchat as well. I've tried other apps, Whatsapp, Twitter, Facebook, and there was no problem with those, audio in videos were just fine.

 

Any solutions for this yet?

 

(My device is Moto G5s Plus)


Sorry about that, as we have tested on a couple of devices-- shows similar issues, it looks like it is an app issue, not the device.

 

Thanks,

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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3 Posts

02-27-2018

Turkey

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Re: *Low audio volume* Rear microphone doesn't work on instagram/snapchat etc.

2018-02-28, 0:16 AM

I downloaded a couple of voice recorder apps since the phone doesn't come with a default installed one. I recorded a song playing from my computer speakers, never changed the volume or moved the phone, and these were the results in which you can see the huge differences:

 

1- Default camera app video recording: High audio volume

https://drive.google.com/open?id=1XCcY-OzDyx4ZbECUCrVk7kRi-FY578Ta

 

2- Instagram video recording (as a post): High audio volume

https://drive.google.com/open?id=1P31wKBtfPPvNXDamy_6iYYHt43N6Ywd0

 

3- Instagram video recording (as a story): Low audio volume

https://drive.google.com/open?id=1OT0IlagIaIo1cDjQcXhBmuSG5JYAg8dd

 

4- Audio recorder (from Sony Mobile Communications): Low audio volume

stereo - https://drive.google.com/open?id=1UHfPYxKfe-RHe_VpKpIbN3ONlqp-GSUR

mono - https://drive.google.com/open?id=1zWbYdruAMzyOq-w7YH2P_H3bBd7fWa2U

 

5- Easy voice recorder (from Digipom): Low audio volume

microphone settings - main: https://drive.google.com/open?id=13_bHRW9tPWsxHzGOa6FmGmEKbikyolf9

microphone settings - rear: https://drive.google.com/open?id=1bqmFEoyBaKCN5qWX5de19hkLbQaOJoUj

microphone settings - main(unprocessed): https://drive.google.com/open?id=17W1HvwOFo0yfDID26-yz67tjzV_4zhP8

 

I think there is a problem with device's microphone permission settings as a default because all these apps are developed by different parties. The main problem looks like the activation of the rear microphone at some cases. Of course I am not a developer and I can't be certain. Yet I think this mic problem can only be resolved by Motorola itself, maybe with an update. 

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5996 Posts

12-04-2017

India

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Re: *Low audio volume* Rear microphone doesn't work on instagram/snapchat etc.

2018-02-28, 13:19 PM

wrote:

I downloaded a couple of voice recorder apps since the phone doesn't come with a default installed one. I recorded a song playing from my computer speakers, never changed the volume or moved the phone, and these were the results in which you can see the huge differences:

 

1- Default camera app video recording: High audio volume

https://drive.google.com/open?id=1XCcY-OzDyx4ZbECUCrVk7kRi-FY578Ta

 

2- Instagram video recording (as a post): High audio volume

https://drive.google.com/open?id=1P31wKBtfPPvNXDamy_6iYYHt43N6Ywd0

 

3- Instagram video recording (as a story): Low audio volume

https://drive.google.com/open?id=1OT0IlagIaIo1cDjQcXhBmuSG5JYAg8dd

 

4- Audio recorder (from Sony Mobile Communications): Low audio volume

stereo - https://drive.google.com/open?id=1UHfPYxKfe-RHe_VpKpIbN3ONlqp-GSUR

mono - https://drive.google.com/open?id=1zWbYdruAMzyOq-w7YH2P_H3bBd7fWa2U

 

5- Easy voice recorder (from Digipom): Low audio volume

microphone settings - main: https://drive.google.com/open?id=13_bHRW9tPWsxHzGOa6FmGmEKbikyolf9

microphone settings - rear: https://drive.google.com/open?id=1bqmFEoyBaKCN5qWX5de19hkLbQaOJoUj

microphone settings - main(unprocessed): https://drive.google.com/open?id=17W1HvwOFo0yfDID26-yz67tjzV_4zhP8

 

I think there is a problem with device's microphone permission settings as a default because all these apps are developed by different parties. The main problem looks like the activation of the rear microphone at some cases. Of course I am not a developer and I can't be certain. Yet I think this mic problem can only be resolved by Motorola itself, maybe with an update. 


We thank you appreciate your details and have forwarded the same to our product team for further investigation on this. 

 

Thanks,

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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5 Posts

04-08-2018

Belgium

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  • Message 6 of 10

Re: *Low audio volume* Rear microphone doesn't work on instagram/snapchat etc.

2018-04-08, 7:50 AM

same problem here

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1 Posts

05-22-2018

Chile

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Re: *Low audio volume* Rear microphone doesn't work on instagram/snapchat etc.

2018-05-22, 20:22 PM

i have the same problem but i think its has to be something with the noise cancelling propierties of the device and how de video is recorded by the apps.

 

make this test... talk near and far away the device when registering an history in instagram and see how the audio is affected by that..

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5996 Posts

12-04-2017

India

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Re: *Low audio volume* Rear microphone doesn't work on instagram/snapchat etc.

2018-05-23, 11:45 AM

 wrote:

i have the same problem but i think its has to be something with the noise cancelling propierties of the device and how de video is recorded by the apps.

 

make this test... talk near and far away the device when registering an history in instagram and see how the audio is affected by that..


Hi, wakowrz.

 

Thank you for reporting, we appreciate your feedback. Please be advised that it depends on how the videos are recorded by the apps as it uses the rear mic for recoding. This is working as per the app designed. However, we have reported the same with our product team.

 

Best,

Swaraj

Motorola Support

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9 Posts

04-30-2018

Brazil

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  • Message 9 of 10

Oreo update kept audio problems

2018-09-20, 2:36 AM

I was hoping that the low microphone issues would be fixed in this update, but they weren't. Instagram still records ultra-low sound, whatsapp voice message as well. WhatsApp video works fine. Waaay louder.

 

You had the chance to fix this small bug :(

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1 Posts

10-02-2018

India

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  • Message 10 of 10

Re: *Low audio volume* Rear microphone doesn't work on instagram/snapchat etc.

2018-10-02, 15:29 PM

same problem! Please help! 

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