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2 Posts

05-01-2018

United States of America

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Low call volume G5S plus

2018-05-01, 14:38 PM

My phone suddenly decided that the maximum volume in call is a whisper even set that the maximum volume - yes I tried safe mode, yes I factory reset and tried safe mod again - but I can only hear someone if I have it on speaker phone or I have a headset plugged in (I don't have a bluetooth head set so I can't try that - BTW Bluetooth is tearned off too so there really shouldn't be anything that it's trying to connect to - So yeah - the phone is less than a year old - anyone have any tips? - I really can't afford a new phone since I can't find the reciept for this one - I know it's less than a year old.

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2094 Posts

03-04-2016

India

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Re: Low call volume G5S plus

2018-05-02, 13:08 PM

 wrote:

My phone suddenly decided that the maximum volume in call is a whisper even set that the maximum volume - yes I tried safe mode, yes I factory reset and tried safe mod again - but I can only hear someone if I have it on speaker phone or I have a headset plugged in (I don't have a bluetooth head set so I can't try that - BTW Bluetooth is tearned off too so there really shouldn't be anything that it's trying to connect to - So yeah - the phone is less than a year old - anyone have any tips? - I really can't afford a new phone since I can't find the reciept for this one - I know it's less than a year old.


Sorry to hear about this issue, Looks like there is an issue with the hardware since you were able to hear when you use a headset, 

You may request a repair here bit.ly/1nSdHPq Hope it helps

 

-Sandip



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1 Posts

05-07-2018

United States of America

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  • Message 3 of 7

Re: Low call volume G5S plus

2018-05-07, 19:23 PM
I have the same problem. I can't hear the call ringing when I make a call and if someone answers I can barely hear her. The speaker is working fine because the the ringer volume works as designed. So we know it's not a speaker problem. It's like the sound being received is way too low (other user's voice, ringing). This occurred about the last update. I think it's a bug. I'm running Android 7.1.1 . Security patch March 1, 2018.
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2094 Posts

03-04-2016

India

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  • Message 4 of 7

Re: Low call volume G5S plus

2018-05-08, 6:23 AM

 wrote:
I have the same problem. I can't hear the call ringing when I make a call and if someone answers I can barely hear her. The speaker is working fine because the the ringer volume works as designed. So we know it's not a speaker problem. It's like the sound being received is way too low (other user's voice, ringing). This occurred about the last update. I think it's a bug. I'm running Android 7.1.1 . Security patch March 1, 2018.

Sorry to hear about this, Have you tried to perform any troubleshooting steps and see if that helps. Here are basic troubleshooting steps that may help resolve the issues bit.ly/2lo1l3j please check and let us know.

 

-Sandip



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42 Posts

10-06-2017

India

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Low call volume G5S plus

2018-09-04, 7:59 AM

Hi Team,

 


It has been a month that i have noticed that my earpiece speaker volume is too low , in crowded no way to hear and even in a silent room i hardly hear anything . with ear phones and on loud spaker its working fine only issue with earpiece speaker.

havent got any topic related to this so raising another.

 

phone: moto g5s plus

Issue noticed: after the last patch installation.

troubleshooting: checked with all minor tests, not effective

 

Expects your response ASAP.

 

Thanks' In advance

Pawan

 

Subject edited & merged with an existing post.

 

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3 Posts

06-26-2017

India

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Re: Low call volume G5S plus

2019-11-15, 15:54 PM

Same issue in 3 moto g5s plus i bought for myself, my wife and my father. Issue started after oreo update. Issue is only there in earpiece volume.

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2962 Posts

04-04-2018

India

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  • Message 7 of 7

Re: Low call volume G5S plus

2019-12-06, 6:09 AM

 wrote:

Same issue in 3 moto g5s plus i bought for myself, my wife and my father. Issue started after oreo update. Issue is only there in earpiece volume.


Hi arumugarampraka

 

Sorry to know about this. Can you check your device in Safe Mode and see how it goes? Let me know.

 

Regards,

Suman



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