02-06-2018 08:53 AM - edited 02-06-2018 08:55 AM
I bought Moto G5S plus in Jan2018. I don't know where the problem is, if I connect my device to the charger instead of an increase in power level it's starting to decrease. I am unable to find the solution, please help me
02-07-2018 12:50 PM
That's odd but let me help. Was it since you got the device? Have you tried using a different charger to see if the issue persists?
Please try charging your phone while in safe mode. You may also try calibrating the battery and see if there would be any difference. To calibrate the battery, press and hold the Power button until the screen goes dark, about 7-10 seconds. When the screen goes dark, release the Power button and the phone will automatically reboot. Plug the phone in and let it charge overnight, using only the charger that came in the box with the phone. Observe the battery performance within 24 hours.
02-12-2018 01:44 PM