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26 Posts

11-28-2017

GB

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  • Message 71 of 182

Re: MOTO G5s Plus:Picture quality changes after taking photos

2017-11-30, 16:46 PM

Well, that is disappointing to hear the sad news. I didn't expect such a reputable brand like Motorola making mistakes like this in the smartphone industry. Oneplus is one of the youngest companies out there and I believe they are destroying the competition.If a small company like oneplus can put their consumers as their priority, I certainly think Motorola can too. Lenovo need to step up their game and get rid of these manufacturing defects, it is not acceptable from a company in this calibre. I would go for the mi A1, but they unfortunately do not ship here, hence there is no safety or warranty buying from a website like gearbest. I am extremely disappointed at motorola and now I'm debating if I should return my g5s plus as soon as it arrives. I'm speechless, I guess Motorola isn't what it used to be. Also, RockyP, can u confirm the retailer you bought the g5s plus and what country you bought it from? Because it might be just a manufacturing defect in a certain region, I purchased my g5s plus from Motorola UK. I read a lot of reviews back and forth researching if any phones bought within the UK or Europe region have any problems, and so far, no one had complained about it, so it might be just a manufacturing defect or bad build quality in certain regions. Also camera isn't a priority for me, it's just that if in a certain situation I need to use my camera on my phone, I should be able to take a picture effortlessly without the hassle of a dust build up or software issues (Hopefully the camera issues will be fixed in Android Oreo)

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1 Posts

12-06-2017

IN

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  • Message 72 of 182

Re: MOTO G5s Plus:Picture quality changes after taking photos

2017-12-06, 21:05 PM

Same problem I am facing with my newly purchased moto G5s plus.

It takes it nicely but after a second it reduces the quality of pictures.

 

Very disappointed.

Pls team. Do something

Help us.

 

Correct this problem as soon as possible.

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23 Posts

12-08-2017

IN

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  • Message 73 of 182

Re: Moto G5S camera quality degraded after the latest update

2017-12-09, 16:02 PM

Hello team,

I have recently bought this new phone G5s Plus, found the camera is utterly poor. 

The default color tone of the pictures is on the warmer side. Also with this new updates I found the flash function is missing from the low light picture. Also the low light photography has no difference than the normal pictures. And I think you can also check this thing on your phones.

 

And yes the photos clicked are utterly poor than my previous used phone. Micromax canvas 5. And now I am feeling bad for my choice.

 

Please fix the camera issue and remove the warmer color tone of the photos first.

 

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1 Posts

12-10-2017

BE

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  • Message 74 of 182

Re: MOTO G5s Plus:Picture quality changes after taking photos

2017-12-10, 19:07 PM

Same issue here, of all the pictures not one is looking ok, installing the original google photo app doesn't work, I managed to install the one from oneplus and its slightly better but nowhere near acceptable quality. All images are blurred/not crisp, there is way to much grain. Auto focus seems to be off, and the image post proccessing is just utter crap. Next to that the camera response is way to slow for a phone like this. Very dissapointed, sending my phone back to choose another brand.

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78 Posts

11-15-2017

GB

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  • Message 75 of 182

Re: MOTO G5s Plus:Picture quality changes after taking photos

2017-12-14, 22:02 PM

As a rule I have stop using in house apps see how you get on with camera 360 .. 

Lenovo Y50-70 - Motorola G5s ( XT1797)
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3948 Posts

12-01-2016

PH

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  • Message 76 of 182

Re: MOTO G5s Plus:Picture quality changes after taking photos

2017-12-15, 15:46 PM

Hi All,

 

Can you let us know what is the version of your camera?

 

Would you please update your profile with the serial/IMEI/MEID number of your phone? Is it okay if we look at your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.>Update your profile here


Regards,
Daisy
Moto Support

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Re: MOTO G5s Plus:Picture quality changes after taking photos

2017-12-15, 15:57 PM

I have these versions:

Apps:

Camera tuner for Moto G (5S) Plus: 1.15.9-sanders

Moto Camera 2:  7.0.66.6

 

Phone:

Android Verision 7.1.1

Current Version NS26.116-45

Security Patch level: June 1, 2017

 

 

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13 Posts

11-16-2017

US

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  • Message 78 of 182

Re: MOTO G5s Plus:Picture quality changes after taking photos

2017-12-15, 16:01 PM

My profile is updated with the Serial/IMEI. The camera app is Moto Camera 2 version 7.0.66.6. Camera tuner for Moto G (5S) Plus version 1.15.9-sanders is also installed.

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1 Posts

12-15-2017

IN

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  • Message 79 of 182

Re: MOTO G5s Plus:Picture quality changes after taking photos

2017-12-15, 16:24 PM

Dear Ms.Daisy,

I had purchased MOTO G5s plus on 10-12-2017. I am also facing same issue, before taking picture it seems to be a gud one. But after taking the snap, it's very worser than any budget local mobile. I am terribly shocked and that too I never such a bad quality from Motorola. Previously i had Moto g3 Turbo, which is a excellent all-rounder expecially in Camera. I don't know what happen to Moto??

Please find attached samples of Before & After taking a snap.

I kindly request you guys to please fix this Camera issue as soon as possible. Anyways, I am gonna return the mobile since I am totally disappointed.

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8 Posts

12-10-2017

IN

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  • Message 80 of 182

MOTO G5s Plus:Picture quality and sharpness changes after taking photos

2017-12-19, 17:46 PM

In Viewfinder colors are much better,sharper and alot more details are present but all are diminished after capturing.I am also using moto g5 plus,it's camera far better than g5s plus in day and night condion...so plz solve the g5s plus camera probs by OTA update.

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