02-01-2018 12:45 PM
Hello! Not certain how I could send lmages frombefore I receive them since those are not on my phone, but I have seen those images on senders' phones and they are being taken with top of the line smartphones. High end cameras taking high end photos and videos, high resolution gifs and screengrabs. I sould certainly send you samples of the received photos. Let me know how to proceed. Thank you.
02-01-2018 12:48 PM
02-01-2018 07:26 PM
Textra seems be the solution for most people. I've seen it reported to solve their problems with reduced image quality via MMS as well as problems with animated GIFs converting to non-animated JPG thumbnails. The problem seems to be that most carrier branded versions of phones come with either a carrier branded/modified texting app and/or they have the proper MMS APN settings.
Our phone just uses the Google Android Messages app with no Motorola modifications to it, and I'm pretty sure that all USA G5S/G5S Plus phones are unlocked retail versions with no carrier versions available. So, your problem could be that Verizon limits the size of MMS messages.
02-02-2018 08:19 AM
Hi Daisy, it looks like the current version of Moto Camera 2 is actually 18.104.22.168, updated on Dec. 19th.
It does not appear that the post-processing issue has been fixed. The picture still looks like it softens/gets compressed when you swipe left to look at it for the first time.
Build number NPSS26.116-48-5
You're right. Thanks for providing these information guys. We're still waiting for other users' feedback.
Hi Daisy, or any other MotoAgent, is there an update on this issue? We haven't heard anything in over a month.
Sorry for the long wait. We escalated your concern and we're waiting for an update. We'll let you know.
02-02-2018 08:51 AM
@Daisy, apperently this was fixed with system update NPS26.116-61. However, this update has not yet rolled out in Europe (I belive only India received it until now). Do you have any info on when Europ should expect to recieve this update (which is already 1 month old)?
02-05-2018 11:33 AM
@Daisy or any other Motorola Support People.
Please respond and provide update about the query. Please let me know whether this issue will be resolved in the upcoming softeare release or not. If not then please reply. I still have the time to return the device.
02-06-2018 11:06 AM
New camera update available in play store
Yes, there is! And just FYI, it didn't show up when I just checked for updates from the main Play Store menu. For some reason, I actually had to search and find the Moto Camera 2 app in the Play Store, and then it had an update icon. Not sure why.
Just with brief testing, the post-processing seems to be reduced, HDR works much better, and I did notice the addition of the spot color feature.
02-06-2018 11:11 AM
Just now updated the camera application but still the issue is present. The issue is with processing of the image which happens after capturing the picture. Can you guys please disable the after processing or tell us how to disable the after processing please.