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03-08-2019

GB

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MOTOGSPlus - Doesn't recognize UE Roll Bluetooth Speaker

2019-03-08, 11:44 AM

I have a new MOTO G5S Plus that doesn't recognize my Bluetooth UE ROLL speaker. I have tried clearing the cache of the Bluetooth system app, and have also turned off Bluetooth scanning - still no luck!

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332 Posts

02-11-2019

PH

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Re: MOTOGSPlus - Doesn't recognize UE Roll Bluetooth Speaker

2019-03-08, 16:30 PM

Hi SeasideG5,

 

Thanks for posting, allow us to help. Were you able to pair it before? Have you tried pairing other Bluetooth devices to your phone to further isolate this? Also, let's try to reset the network settings of your phone by going to Settings > System > Reset > Network settings reset > Reset settings. This will delete all your network settings including Wi-Fi, Mobile data and Bluetooth. Don't worry, it will not delete any personal files. 

 

Let me know if this helps.

 

Regards,
May
Moto Support

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