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SeasideG5
What's DOS?
Posts: 1
Registered: ‎03-08-2019
Location: GB
Views: 160
Message 1 of 2

MOTOGSPlus - Doesn't recognize UE Roll Bluetooth Speaker

I have a new MOTO G5S Plus that doesn't recognize my Bluetooth UE ROLL speaker. I have tried clearing the cache of the Bluetooth system app, and have also turned off Bluetooth scanning - still no luck!

Senior MotoAgent
Senior MotoAgent
Posts: 324
Registered: ‎02-11-2019
Location: PH
Views: 111
Message 2 of 2

Re: MOTOGSPlus - Doesn't recognize UE Roll Bluetooth Speaker

Hi SeasideG5,

 

Thanks for posting, allow us to help. Were you able to pair it before? Have you tried pairing other Bluetooth devices to your phone to further isolate this? Also, let's try to reset the network settings of your phone by going to Settings > System > Reset > Network settings reset > Reset settings. This will delete all your network settings including Wi-Fi, Mobile data and Bluetooth. Don't worry, it will not delete any personal files. 

 

Let me know if this helps.

 

Regards,
May
Moto Support

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