Motorola Community

Moto G PhonesMoto G5S / Moto G5S Plus
All Forum Topics

2 Posts



5 Signins

43 Page Views

  • Posts: 2
  • Registered: ‎02-18-2019
  • Location: GB
  • Views: 43
  • Message 1 of 3

Microphone doesn't work when speaker is switched on

2019-02-21, 14:08 PM

When I receive a call the microphone on my Moto G5s stops working when I switch the speaker on. This only happens with phone calls and not when using WhatsApp calls and video call. I can hear the caller but they can't hear me. It first started happening when I updated to Android 8.1.0 . What is the solution to my problem anyone?


8749 Posts



1027 Signins

136257 Page Views

  • Posts: 8749
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 136257
  • Message 2 of 3

Re: Microphone doesn't work when speaker is switched on

2019-02-22, 21:53 PM

Hi Clive57,


Thanks for explaining. Does it happen with all of your contacts? What happened when you switch back to the handset receiver? I would initially recommend testing this on safe mode. 


Try making a call while the phone is in safe mode and see if it will do the same. 


To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.


Just turn off and on the phone to boot back to normal mode. Let me know. 


Best regards,
Motorola Support

Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.


0 Posts



0 Signins

0 Page Views

  • Posts: 0
  • Registered: ‎01-25-2020
  • Location: US
  • Views: 0
  • Message 3 of 3

Re: Microphone doesn't work when speaker is switched on

2020-01-25, 20:45 PM

I done that safe mode on ....and off both condition .....I make a call and checked ..still have same  problem what can I do..?

Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop