cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
MEILAILA
Paper Tape
Posts: 2
Registered: ‎08-23-2018
Location: US
Views: 1,314
Message 1 of 3

Moto G5 plus- black screen -dead?

Hi, I have a moto G5 plus. Black screen. No lights. No response. Recently updated

 

What i tried:

 

Will not respond to power button hold for 30seconds

 

Will not respond to power button plus vol hold for 2 minutes while charging.

 

Took to dealer and they said it vibrated slightly when they tried reset. Would not start

 

Called local repair and they said to get a new phone.

 

Is there any way at all to save my phone?

 

Thank you 

Senior MotoAgent
Senior MotoAgent
Posts: 5,397
Registered: ‎07-12-2014
Location: US
Views: 1,297
Message 2 of 3

Re: Moto G5 plus- black screen -dead?

You may try these steps: To recover your phone, let us perform the following steps. Please do these steps while your phone is connected to the original Motorola charger plugged directly to a wall outlet.

 

1. Please press and hold the VOL DOWN key.
2. While still holding the VOL DOWN key, press and hold the POWER key.
3. Hold both keys down for over 120 seconds. This is more than 2 minutes and will seem like a long time, it will help to time this to ensure you hold the keys long enough.
4. After holding the keys down for more than two minutes, release them.
5. The Flash Boot screen will display, and the Normal Reboot option will be highlighted.
6. Press the VOL UP key and the device will start a normal reboot.

 

While these key sequences are the same as the Forced Reboot, holding the keys down for over two minutes issues a different command to the device. This forces a hardware reset of the processor and terminates all running commands.

 

If it does not work, then replacement is the next step. You may check and visit this link for your replacement options: https://motorola-global-portal.custhelp.com/app/mcp/service/

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

Moto Sr Moderator
Moto Sr Moderator
Posts: 27,929
Registered: ‎02-02-2016
Location: US
Views: 1,288
Message 3 of 3

Re: Moto G5 plus- black screen -dead?


@MEILAILA wrote:

Hi, I have a moto G5 plus. Black screen. No lights. No response. Recently updated

 

What i tried:

 

Will not respond to power button hold for 30seconds

 

Will not respond to power button plus vol hold for 2 minutes while charging.

 

Took to dealer and they said it vibrated slightly when they tried reset. Would not start

 

Called local repair and they said to get a new phone.

 

Is there any way at all to save my phone?

 

Thank you 


Try plugging into a pc for a while and see if that may enable it to start.

 

Also, your phone should have a 1 year warranty through Motorola - is it still under warranty?


* Search box is your friend * I don't respond to PM if question belongs in forum
Top Kudoed Authors