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4 Posts

09-22-2018

India

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Moto G5 plus hangs when connecting to a laptop/computer

2018-09-22, 11:27 AM

ItsI been a while using my Moto g5s plus phone and I have recently started to face a problem. Whenever I connect my device to a computer/laptop, the phone hangs/freezes. And in disconnecting it from the laptop/computer it starts working just fine in a moment. I am unable to transfer data between my phone and laptop due to this issue. Please tell me why is this happening and how to resolve this issue. Thanks.

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5418 Posts

07-12-2014

United States of America

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Re: Moto G5 plus hangs when connecting to a laptop/computer

2018-09-25, 18:26 PM

Hi Mukund_Kalantri,

 

Welcome to the community. We are always ready to help here. Just to confirm, does this happen regardless of the laptop or computer you connect it to?

 

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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