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5cents
Paper Tape
Posts: 5
Registered: ‎12-15-2019
Location: US
Views: 68
Message 11 of 13

Re: Moto G5 touchscreen not working on the screen bottom

Followed your instructions and downloaded a new copy of the ROM files.  They seemed to download successfully.  My G5 screen now has the dead adndroid and the says Fastboot Flash Mone (Secure)

 

Nothing more seems to be happening.

 

LMSA Window.jpgThere is a START button on the phone. Should I press it?

 

Also attached is a jpg file of the LMSA scree..  Anything to be done here?

5cents
Paper Tape
Posts: 5
Registered: ‎12-15-2019
Location: US
Views: 66
Message 12 of 13

Re: Moto G5 touchscreen not working on the screen bottom

OK Becky, the rescue worked and my phone rebooted and came  up.  Thanks for your help on that.

 

However, the first problem of the unresponsive touchscreen still exists.  I seems like the whole bottom of the screen is dead.

 

Suggestions for that?

 

Highlighted
Senior MotoAgent
Senior MotoAgent
Posts: 57
Registered: ‎08-30-2018
Location: US
Views: 36
Message 13 of 13

Re: Moto G5 touchscreen not working on the screen bottom

Hello 5cents,

 

Thank you for the update.  I'm glad to hear the LMSA worked.  I would suggest checking the Touchscreen and Multi touch hardware tests in the Device help application,  If there is no response in that area of the screen then you should look at repair options.  Please let me know if you need any further assistance.

 

Best regards,

Becky



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