12-01-2018 01:19 PM - edited 12-01-2018 01:22 PM
Hello. This is intriguing me. How is it that "RETEU" type phones are waiting so much longer for the update? Personally, I don't really mind if it is updated or not, I'm just curious about Motorola's scheduling plan. In my household we have both RETGB and RETEU phones. Surely, Android 8 must have been proven to be stable enough to carry on being rolled out consecutively by now?
01-04-2019 10:11 AM
We have checked this. it looks like you're behind the latest build. I would recommend doing full Factory Data Reset, without restoring your apps. Make sure you have a working network service and check for an update again. Note to back up your files before doing the reset, so you won't lose your apps and files. If the phone is still not receiving an update I would recommend sending the phone to our technicians to manually flash the phone. You can contact us at this link. Thank you.
01-08-2019 02:00 AM