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spidergwen
What's DOS?
Posts: 1
Registered: ‎03-20-2019
Location: IN
Views: 149
Message 1 of 2

Moto G5S Oreo Update

Hi

I have a Moto G5S XT1795. I'm still on the August 2018 Security Update. The website says that Oreo has been rolled out but I still haven't received it. The system update section says I'm up to date. I tried factory resetting my phone too. How do I get the Oreo update?

VVG
Punch Card
Posts: 10
Registered: ‎02-15-2019
Location: EE
Views: 95
Message 2 of 2

Re: Moto G5S Oreo Update


@spidergwen wrote:

Hi

I have a Moto G5S XT1795. I'm still on the August 2018 Security Update. The website says that Oreo has been rolled out but I still haven't received it. The system update section says I'm up to date. I tried factory resetting my phone too. How do I get the Oreo update?


The same story was with my XT1805 G5s Plus.

Look here Refund on Moto G5s plus

and 

G5s Plus, 7.1.1 w/out updates, is it the time to end the relationships with Moto/Lenovo

The case was threated as a warranty case: "Fault, unable to upgrade". 

Factory reset has been done by local service  and new soft installed.

This work was done for free within a day.

No hope to  get support from Moto.

 

Good luck to you!

VVG

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