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winterbreeze
Paper Tape
Posts: 1
Registered: ‎07-08-2019
Location: US
Views: 308
Message 1 of 3

Moto G5S Plus Issues

I purchased my Moto G5S Plus in June, and during the first charge, the phone was warm.  I thought this might be normal for the phone, but in the past few weeks, I've experienced the following issues:

 

1) Phone is hot while in use for longer than a minute at a time and while charging

2) Phone will not power on from time to time

3) Touch screen and navagation "button" do not detect my touch consistently

4) I attempted a factory reset, but the phone cut out and will not power on

 

Any advice is greatly appreciated!

MichaelGeneroso
What's DOS?
Posts: 1
Registered: ‎07-08-2019
Location: AU
Views: 267
Message 2 of 3

Re: Moto G5S Plus Issues

Forums are a great way of finding some answers but some of them just aren't here. I recommend you seek some experts to ask this issue, Phone Repairs Perth is one of them, they also have a very accommodating staffs which will make you more comfortable. I highly recommend them Smiley Wink

Porphyrius
Bit Torrent
Posts: 1,409
Registered: ‎10-16-2018
Location: GB
Views: 248
Message 3 of 3

Re: Moto G5S Plus Issues


@winterbreeze wrote:

I purchased my Moto G5S Plus in June, and during the first charge, the phone was warm.  I thought this might be normal for the phone, but in the past few weeks, I've experienced the following issues:

 

1) Phone is hot while in use for longer than a minute at a time and while charging

2) Phone will not power on from time to time

3) Touch screen and navagation "button" do not detect my touch consistently

4) I attempted a factory reset, but the phone cut out and will not power on

 

Any advice is greatly appreciated!


 

If it's not a Hardware fault..

 

With the phone on charge hold in the Volume button and the Power button at the same time and keep them held in and see if the phone restarts.

 

 

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