cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Krishna01
Ctrl-Alt-Del
Posts: 5
Registered: ‎08-31-2018
Location: IN
Views: 394
Message 1 of 6

Moto G5S Plus battery drain and Abrupt turn off

Hello,

My Moto G5s Plus purchase is around 11 months old.

I am facing issue with battery.

It drains abruptly at any battery level.

Many times the phone gets turned off abruptly and while putting on charge the battery level shows any random percentage value.

My battery graph should help to analyse this.

Moto G5s Plus battery graph

Kindly get this issue sorted.

 

Thanks,

Krishna

Senior MotoAgent
Senior MotoAgent
Posts: 4,974
Registered: ‎07-12-2014
Location: US
Views: 355
Message 2 of 6

Re: Moto G5S Plus battery drain and Abrupt turn off

Hi Krishna,

 

Thanks for reaching out to us. We are ready to assist here. We do recommend these steps to re-calibrate the battery. Press and hold the power button until the screen turns off. The phone will reboot then on its own. Charge the phone to 100% and then leave it on the charger for a few hours.

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

Krishna01
Ctrl-Alt-Del
Posts: 5
Registered: ‎08-31-2018
Location: IN
Views: 307
Message 3 of 6

Re: Moto G5S Plus battery drain and Abrupt turn off

Hi

Thanks for your reaponse.

 

I tried your suggestion but this is not working. Also it turns off abruptly while using. Especially while using it's speaker.

Hope you have seen the battery graphs I shared.

Kindly suggest.

 

Thanks,

Krishna Atre

Senior MotoAgent
Senior MotoAgent
Posts: 1,398
Registered: ‎03-04-2016
Location: IN
Views: 244
Message 4 of 6

Re: Moto G5S Plus battery drain and Abrupt turn off


@Krishna01 wrote:

Hi

Thanks for your reaponse.

 

I tried your suggestion but this is not working. Also it turns off abruptly while using. Especially while using it's speaker.

Hope you have seen the battery graphs I shared.

Kindly suggest.

 

Thanks,

Krishna Atre


Hi Krishna01,

 

Can you test in safe mode and let me know if it behaves the same? Safe mode will start the device without third-party applications running. To boot into Safe mode, press the physical power key, touch and hold Power off, touch OK when Reboot to Safe mode appears.

can you please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems

 

Thanks

Sandip

Moto Support

Krishna01
Ctrl-Alt-Del
Posts: 5
Registered: ‎08-31-2018
Location: IN
Views: 181
Message 5 of 6

Re: Moto G5S Plus battery drain and Abrupt turn off

I am trying in safe mode now and will let you know how it goes.

The mentioned settings are On.

My phone is Moto G5s plus.

By the carrier if you mean the service provider then those are Jio and Vodafone.

About the serial no. I am not sure if it is safe to reveal !! Please let me know if there is any safe alternative.

 

Thanks,

Krishna

Krishna01
Ctrl-Alt-Del
Posts: 5
Registered: ‎08-31-2018
Location: IN
Views: 162
Message 6 of 6

Re: Moto G5S Plus battery drain and Abrupt turn off

Tried the safe mode as well but didn't help.

Also, I don't think this is app specific issue as battery charging level changes randomly, hope you have seen the graphs I attached in my first post.

Top Kudoed Authors