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11 Posts

02-19-2018

IN

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Moto G5S Plus battery issue.

2019-05-22, 23:27 PM

Respected Sir,

I have Moto G5s Plus and which is 17 month old mobile. From yesterday I am facing battery issue. When I put mobile on charging, it starts draining. And which time showing different battery level.

 

Please resolve

Thanks

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1982 Posts

03-11-2019

US

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  • Message 2 of 9

Re: Moto G5S Plus battery issue.

2019-05-23, 15:34 PM

Hi Abhijeet16,

 

Thank you for posting. Can you try to charge your phone during safe mode? Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing the issue. 

 

To Enable Safe Mode: 
1. Press and hold the Power button until "Power off" appears then release.
2. Touch and hold Power off until the "Reboot to safe mode" prompt appears (approximately 1 second).
3. From the "Reboot to safe mode" prompt, tap OK to confirm. The process may take up to 30 seconds to complete. Upon reboot, "Safe mode" appears in the lower left of the screen.
4. With Safe Mode enabled, test the device's charging functionality.

 

Best regards,
Zeke
Motorola Support



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11 Posts

02-19-2018

IN

45 Signins

261 Page Views

  • Posts: 11
  • Registered: ‎02-19-2018
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  • Message 3 of 9

Re: Moto G5S Plus battery issue.

2019-05-23, 16:46 PM

Sir,

 

I tried to charge mobile in safe mode. Problem still persist

Hopeful to resolve issue.

 

Thanks

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1982 Posts

03-11-2019

US

591 Signins

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  • Posts: 1982
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  • Message 4 of 9

Re: Moto G5S Plus battery issue.

2019-05-23, 17:41 PM

Hi Abhijeet16,

 

Try calibrating the battery of your phone and let us know if this works. To calibrate your battery: 

  1. Force reboot the device by holding the power button until the device reboots
  2. Plug into the supplied charger
  3. Charge to 100% and leave on the charger for at least an additional hour after getting to 100%

Best regards,
Zeke
Motorola Support



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11 Posts

02-19-2018

IN

45 Signins

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  • Posts: 11
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  • Message 5 of 9

Re: Moto G5S Plus battery issue.

2019-05-24, 1:16 AM

Sir I tried to do it. But it is not charging to 100 %. It starts draining on charging. For example, let's say battery is 50%. When I put it on charging, it starts draining to 1%. Then it goes to 70% from 1% suddenly and starts draining.

 

Please solve

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11 Posts

02-19-2018

IN

45 Signins

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  • Posts: 11
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  • Message 6 of 9

Re: Moto G5S Plus battery issue.

2019-05-24, 1:26 AM

I am adding screenshot. See how battery is behaving

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5996 Posts

12-04-2017

IN

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  • Message 7 of 9

Re: Moto G5S Plus battery issue.

2019-05-24, 12:23 PM

 wrote:

Respected Sir,

I have Moto G5s Plus and which is 17 month old mobile. From yesterday I am facing battery issue. When I put mobile on charging, it starts draining. And which time showing different battery level.

 

Please resolve

Thanks


Hello Abhijeet16,

 

Thanks for reporting, just to narrow down—may I know if this affects your battery performance? However, we can resolve this by performing Battery calibration—To do Battery Calibration on your device, please hold the power button until device reboots. Upon reboot plug into the charger. Allow the phone to charge to 100% and leave on the charger for at least an additional hour. Repete the process twice a week.

 

Hope this helps!

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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11 Posts

02-19-2018

IN

45 Signins

261 Page Views

  • Posts: 11
  • Registered: ‎02-19-2018
  • Location: IN
  • Views: 261
  • Message 8 of 9

Re: Moto G5S Plus battery issue.

2019-05-24, 15:01 PM

Thanks for responding

 

Battery performance is not affecting as such. It is performing good.

 

I have already performed recalibration, till I will do again. But it is not resolving problem. 

 

Hope next reply will come along with final solution. It is irritating to do same thing again and again.

 

Thanks.

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11 Posts

02-19-2018

IN

45 Signins

261 Page Views

  • Posts: 11
  • Registered: ‎02-19-2018
  • Location: IN
  • Views: 261
  • Message 9 of 9

Re: Moto G5S Plus battery issue.

2019-06-13, 7:52 AM

Thanks Motorola for your pathetic service and ineffective to solve problems.

 

Keep it up

 

 

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