11-30-2018 02:30 AM
I have weird problem with my moto G5S Plus. I don't mention about turbo power charging that works only sometimes, my problem is little different. I always leave phone on charger for night and for most nights everything is ok. But once for 2 weeks when i connect the charger my phone is working maybe for two minuts and hangs. So in morning the screen is black, I can't wake up screen with power button. I can only reboot phone with power and volume down button. After restart everything is ok for another ~two weeks.
Maybe somebody have this same issues with that phone? This issue is little frustrating because i use phone as a morning alarm clock.
Phone is updated to latest version and hanging problem starts before Oreo update.
Solved! Go to Solution.
12-03-2018 10:33 AM
Thanks for posting. I'd like to confirm, are you using the original charger of the phone? It seems like this is intermittent, let's try observing all these while the phone is in safe mode.
To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
10-09-2019 03:06 AM
I am also facing the same issue, particularly when I connect charger to my phone where battery percentage is 15% around. But If I connect my phone to a power bank at the same battery percentage (15%), then my phone is not re-starting. Please suggest me what steps I should follow. And I too have one more question, please answer to that as well. If the USB cable is teared slightly, then is there any chance of phone re-starting?
10-10-2019 11:32 AM
Thanks for posting. Make sure you're using a Motorola charger and if you're still experiencing the same behavior after testing another charger, try doing some troubleshooting steps, like safe mode the one I provided above. Let me know.