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Kamil4
Paper Tape
Posts: 2
Registered: ‎11-30-2018
Location: PL
Views: 2,263
Message 1 of 6

Moto G5S Plus hangs when charged

I have weird problem with my moto G5S Plus. I don't mention about turbo power charging that works only sometimes, my problem is little different. I always leave phone on charger for night and for most nights everything is ok. But once for 2 weeks when i connect the charger my phone is working maybe for two minuts and hangs. So in morning the screen is black, I can't wake up screen with power button. I can only reboot phone with power and volume down button. After restart everything is ok for another ~two weeks.

Maybe somebody have this same issues with that phone? This issue is little frustrating because i use phone as a morning alarm clock.

Phone is updated to latest version and hanging problem starts before Oreo update. 

Senior MotoAgent
Senior MotoAgent
Posts: 7,449
Registered: ‎03-05-2018
Location: US
Views: 2,218
Message 2 of 6

Re: Moto G5S Plus hangs when charged

Hi Kamil4,

 

Thanks for posting. I'd like to confirm, are you using the original charger of the phone? It seems like this is intermittent, let's try observing all these while the phone is in safe mode. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

Best regards,
Rich
Motorola Support



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NLDlight
Paper Tape
Posts: 2
Registered: ‎05-16-2019
Location: NL
Views: 1,731
Message 3 of 6

Re: Moto G5S Plus hangs when charged

I had the same issue, it appeared to be the charger data cable, after swapping it for a simple "charger only" cable I never had this problem again.

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iamavi7
What's DOS?
Posts: 1
Registered: ‎10-09-2019
Location: IN
Views: 888
Message 4 of 6

Re: Moto G5S Plus hangs when charged

I am also facing the same issue, particularly when I connect charger to my phone where battery percentage is 15% around. But If I connect my phone to a power bank at the same battery percentage (15%), then my phone is not re-starting. Please suggest me what steps I should follow. And I too have one more question, please answer to that as well. If the USB cable is teared slightly, then is there any chance of phone re-starting?

Senior MotoAgent
Senior MotoAgent
Posts: 7,449
Registered: ‎03-05-2018
Location: US
Views: 857
Message 5 of 6

Re: Moto G5S Plus hangs when charged

Hi iamavi7,

 

Thanks for posting. Make sure you're using a Motorola charger and if you're still experiencing the same behavior after testing another charger, try doing some troubleshooting steps, like safe mode the one I provided above. Let me know. 

 

Best regards,
Rich
Motorola-Lenovo Support



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Kamil4
Paper Tape
Posts: 2
Registered: ‎11-30-2018
Location: PL
Views: 772
Message 6 of 6

Re: Moto G5S Plus hangs when charged

Change data cable in charger. For me it helps and problem is solved

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