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3 Posts

10-20-2019

Ireland

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  • Message 1 of 6

Moto G5S Turning Itself Off and On Constantly

2019-10-21, 0:06 AM

Hi! I'm looking for help and desperately hoping I don't need to buy a new phone! 

I've had my Moto G5S for roughly a year and a half and up until a week ago it was working perfectly. However in the last week it's started turning itself off randomly.

Initially when I turned it on again it would give a random battery percentage (it could turn off at 99% and come back on at 12% then off again and on at 75%).

This has gradually gotten worse to the point where the phone spent all day today turning itself off and on again every few seconds.

The phone only works while charging now, which is incredibly frustrating as I'm often travelling/ at work and may need my phone. 

 

Any help is much appreciated! Thank you!!

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2999 Posts

04-04-2018

India

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  • Message 2 of 6

Re: Moto G5S Turning Itself Off and On Constantly

2019-10-21, 6:28 AM

 wrote:

Hi! I'm looking for help and desperately hoping I don't need to buy a new phone! 

I've had my Moto G5S for roughly a year and a half and up until a week ago it was working perfectly. However in the last week it's started turning itself off randomly.

Initially when I turned it on again it would give a random battery percentage (it could turn off at 99% and come back on at 12% then off again and on at 75%).

This has gradually gotten worse to the point where the phone spent all day today turning itself off and on again every few seconds.

The phone only works while charging now, which is incredibly frustrating as I'm often travelling/ at work and may need my phone. 

 

Any help is much appreciated! Thank you!!


Hi EmmaCummins201,

 

Sorry to know about this and thanks for letting us know! Check your device in Safe Mode and see if it's the same. Here is the link for Safe Mode. If the issue persists, I would request you contact our Customer Service. Here is the link.

 

Regards,

Suman



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3 Posts

10-20-2019

Ireland

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  • Posts: 3
  • Registered: ‎10-20-2019
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  • Message 3 of 6

Re: Moto G5S Turning Itself Off and On Constantly

2019-10-21, 10:20 AM

Unfortunately rebooting in safe mode has yielded no results. I unplugged the phone and it turned off immediately. 

I've contacted support, hopefully they can give me further guidance. 

Thank you for your help!

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2999 Posts

04-04-2018

India

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  • Posts: 2999
  • Registered: ‎04-04-2018
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  • Message 4 of 6

Re: Moto G5S Turning Itself Off and On Constantly

2019-10-22, 4:22 AM

 wrote:

Unfortunately rebooting in safe mode has yielded no results. I unplugged the phone and it turned off immediately. 

I've contacted support, hopefully they can give me further guidance. 

Thank you for your help!


Hi EmmaCummins201,

 

I hope your issue gets resolved. For any other concern, contact us, we're here to help!

 

Regards,

Suman



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0 Posts

09-14-2018

India

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  • Message 5 of 6

Re: Moto G5S Turning Itself Off and On Constantly

2020-01-24, 13:44 PM

Reverse charging problem

 

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2999 Posts

04-04-2018

India

404 Signins

27725 Page Views

  • Posts: 2999
  • Registered: ‎04-04-2018
  • Location: India
  • Views: 27725
  • Message 6 of 6

Re: Moto G5S Turning Itself Off and On Constantly

2020-01-27, 5:12 AM

 wrote:

Reverse charging problem

 


Hi Pradipk100,

 

Sorry to know about this. Please check with another charger and see if it's the same. Also, try charging in Safe Mode and let me know how it goes. 

 

Regards,

Suman



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